The exercise of administrative discretion by street-level workers plays a key role in shaping citizens’ access to welfare and employment services. Governance reforms of social services delivery, such as performance-based contracting, have often been driven by attempts to discipline this discretion. In several countries, these forms of market governance are now being eclipsed by new modes of digital governance that seek to reshape the delivery of services using algorithms and machine learning. Australia, a pioneer of marketisation, is one example, proposing to deploy digitalisation to fully automate most of its employment services rather than as a supplement to face-to-face case management. We examine the potential and limits of this project to replace human-to-human with ‘machine bureaucracies’. To what extent are welfare and employment services amenable to digitalisation? What trade-offs are involved? In addressing these questions, we consider the purported benefits of machine bureaucracies in achieving higher levels of efficiency, accountability, and consistency in policy delivery. While recognising the potential benefits of machine bureaucracies for both governments and jobseekers, we argue that trade-offs will be faced between enhancing the efficiency and consistency of services and ensuring that services remain accessible and responsive to highly personalised circumstances.

While debate on how best to pay for social care in England continues, information about public attitudes on this issue is limited. We asked representative samples of the public whether care costs for older people should be met by the state, met by the service user or shared between state and user. We used an online survey of people aged 18–75 (n = 3,000) and interview survey of people aged 65 and over (n = 466). Respondents were given four vignettes (two home care, two residential care) and asked who should pay at different levels of user resources; and how much users should contribute when costs were shared. Fewer than one-fifth of the online sample and one-quarter of the interview sample considered that the state should meet the full costs whatever users’ resources; considerably lower proportions believed that users should meet the full costs in all cases. Two-thirds of the online sample and half the interview sample thought costs should be shared. The proportion of costs that users should contribute was relatively low (20–50 per cent, varying by user resources). The study illustrates that public views elicited through vignettes can provide evidence to inform policy on social care funding.

The Care Act 2014 gave English local authorities a duty to ‘shape’ social care markets and encouraged them to work co-productively with stakeholders. Grid-group cultural theory is used here to explain how local authorities have undertaken market shaping, based on a four-part typology of rules and relationships. The four types are: procurement (strong rules, weak relationships); managed market (strong rules, strong relationships); open market (weak rules, weak relationships); and partnership (weak rules, strong relationships). Qualitative data from English local authorities show that they are using different types of market shaping in different parts of the care market (e.g. residential vs home care), and shifting types over time. Challenges to the sustainability of the care system (rising demand, funding cuts, workforce shortages) are pulling local authorities towards the two ‘strong rules’ approaches which run against the co-productive thrust of the Care Act. Some local authorities are experimenting with hybrids of the two ‘weak rules’ approaches but the rival cultural biases of different types mean that hybrid approaches risk antagonising providers and further unsettling an unstable market.

Existing policy research has not comprehensively examined the processes by which young people experience social exclusion: that is, the relationships among different risk factors for exclusion, their actual experiences of exclusion, and outcomes that matter for their life chances. Drawing on data from a survey of Australian 13-14 year olds (N=3,535), this paper adapts the Bristol Social Exclusion Matrix to examine pathways from young people’s personal and family resources, their experience of participation (school engagement; bullying victimization; teacher support), and their life satisfaction – a predictive indicator of wellbeing and mental health in adulthood. The effects of other characteristics or risk factors for young people’s social exclusion (living with disability, being a young carer, identifying as Indigenous, and speaking a language other than English at home), are also examined. This paper shows that experience of exclusion mediates the relationship between young people’s personal and family resources and life satisfaction. Controlling for characteristics or risk factors does not change this relationship, suggesting that processes of social exclusion, enacted in interpersonal encounters, are driven by overarching structural factors. These findings are relevant for policy in Australia, and in other countries with similar policy regimes.

This article contributes to the growing body of research on social assistance (SA) dynamics by analyzing patterns of SA receipt in China, a middle-income country with a large informal employment sector. Using national low-income household survey data and event history analysis, this study explored the mechanisms underlying exit from Dibao (formally known as Minimum Living Security) and changes in exit probability over time. We found that in the context of an informal economy, the ‘explicit’ change of individual characteristics and employment structure decisively affects receipt duration on the micro and macroeconomic levels, respectively. On the policy level, affected by the informal employment structure, employment services tend to be of low quality and fail to promote Dibao exit effectively. Although the specific Dibao payment strategy, which is used to address the difficulty in means tests, largely curbs the risks of declining working motivation, it considerably increases the possibility of prolonged Dibao use. With this systemic influence of informal employment, a unique pattern of SA receipt characterized by the combination of long-term use and a nondecreasing hazard rate has developed in China.

This article presents empirical findings about the distinctiveness of smaller voluntary sector organisations (VSOs) involved in welfare service provision, based on in-depth, qualitative case study research. We identify a series of organisational features and practices which can mean that smaller VSOs are distinctive from larger organisations. These include how they are governed and managed, their approach to their work, and their position relative to other providers. To explain our findings, we draw on the concept of stakeholder ambiguity. This idea was posited by Billis and Glennerster (1998) and is commonly cited in relation to distinctiveness. We identified several manifestations of stakeholder ambiguity and confirm the concept’s explanatory importance, although we argue that our understanding of distinctiveness is enhanced when stakeholder ambiguity is considered alongside other closely related features, such as being embedded in a local geographic community and informal familial care-based organisational cultures. Our findings also highlight the fragility of smaller VSOs. We argue that this combination of distinctiveness and fragility creates a tension for social policy makers, many of whom recognise the value of smaller VSOs and the risks that they face but must weigh this against a requirement to allocate resources for statutory services as effectively as possible.

Changes in the labour market, high rates of working age poverty, major welfare reforms and more recently the Covid-19 pandemic have drawn renewed attention to income security. Existing research has identified the important role of relational support in helping people cope with low income, but less is known about the role of support for those coping with the potentially destabilising effects of income change which can affect people over relatively short periods of time. This article focuses on how relational coping strategies are utilised by those experiencing such income change. The data are drawn from a qualitative longitudinal study of the experience of income change and insecurity in 15 low-income households in the UK which included repeated in-depth interviews and weekly financial diaries completed in periods of up to five months. The article explores the relational strategies adopted by participants to ‘get by’ as well as examining how strategies are adopted by those on different levels of low income and with differing networks. The article argues that these strategies illuminate the importance of income change in the experience of low-income households, develop the concept of income insecurity, and provide lessons for policy in providing flexible and responsive support when income changes.

The article analyses opinions on deservingness expressed by social media users in debates about social welfare granted to refugees and families with dependent children in Poland. The article’s focus is on the content of deservingness criteria. This term describes the variety of factual and specific expectations applied to beneficiaries within each of the deservingness criteria. Qualitative content analysis of Facebook comments led to the finding that when users evaluate beneficiaries’ deservingness, they take into account their control over their own neediness, attitude, reciprocity in relation to the general population, identity and the level of need. However, within each of these deservingness criteria there is a plenitude of diverse, specific, often contradictory concepts of what exactly the sign of (un)deservingness is. The study shows that in the case of refugees, a group deemed less deserving, those content categories are more demanding and exclusive. In particular, the content of the need category proved broad and biased toward favouring a generally ‘more deserving’ group. The understanding of families’ need was often based on collective relative deprivation and the assumption that those who are needy have been neglected in previous social welfare programs, whereas refugees’ ‘real need’ was often a logically empty category.

Previous research focuses on the question of whether international standards have prompted any improvement of labor and social standards by law or in practice. This paper complements the literature by showing that the way that international standards are translated and implemented at the national level matters as well. Using a novel historical database on paid maternity leave policies in 160 countries with a time series from 1883 to 2018, I document how informal sector workers in low- and middle-income countries (LMICs) fell by the wayside in the widespread adoption of the International Labour Organization (ILO) maternity protection standards. First, the analysis shows that while the adoption of the ILO Maternity Protection Conventions triggered the introduction and extension of maternity leave policies throughout the world, LMICs ignored the provision of social assistance benefits. Second, even when LMICs extended the coverage of maternity leave policies to the informal sector, the implementation constraints further hindered the access of women workers in the informal sector to maternity benefits.

In recent decades, the use of conditionality backed by benefit sanctions for those claiming unemployment and related benefits has become widespread in the social security systems of high-income countries. Critics argue that sanctions may be ineffective in bringing people back to employment or indeed harmful in a range of ways. Existing reviews largely assess the labour market impacts of sanctions but our understanding of the wider impacts is more limited. We report results from a scoping review of the international quantitative research evidence on both labour market and wider impacts of benefit sanctions. Following systematic search and screening, we extract data for 94 studies reporting on 253 outcome measures. We provide a narrative summary, paying attention to the ability of the studies to support causal inference. Despite variation in the evidence base and study designs, we found that labour market studies, covering two thirds of our sample, consistently reported positive impacts for employment but negative impacts for job quality and stability in the longer term, along with increased transitions to non-employment or economic inactivity. Although largely relying on non-experimental designs, wider-outcome studies reported significant associations with increased material hardship and health problems. There was also some evidence that sanctions were associated with increased child maltreatment and poorer child well-being. Lastly, the review highlights the generally poor quality of the evidence base in this area, with few studies employing research methods designed to identify the causal impact of sanctions, especially in relation to wider impacts.

This article takes a health assets approach to extract policy lessons for Ghana’s present Child and Family Welfare Policy, introduced in 2014. We examine the role of Ghanaian adolescents’ socioeconomic status and family social capital in their subjective well-being using data obtained from a representative survey of adolescents (aged 13-18 years) in Ghana’s Upper West Region. Our empirical results revealed that various sub-components of family social capital, including family sense of belonging, autonomy support, control, and social support, varied with adolescents’ self-reported life satisfaction and happiness after controlling for their family socioeconomic status and other personal characteristics. Once family social capital was controlled for, socioeconomic status explained adolescents’ life satisfaction, but not their happiness. These findings confirm existing studies suggesting that family social capital can function as a protective ‘safety net’ for adolescents with low SES in the specific Ghanaian context. Consequently, this study contributes to the literature by arguing that, in order to develop Ghana’s Child and Family Welfare Policy further, adolescent ‘social empowerment’ ought to be accentuated alongside its current focus on enhancing household ‘economic empowerment’ via social protection interventions.

Child protection is considered an appropriate government responsibility, but interventions into the family are also some of the most consequential for states. This study examines the normative basis for limiting parents’ freedom by exploring public attitudes about a child’s safety in the context of increasing risk. Using a randomized survey, we test the causal relationship between levels of risk and parental restrictions on representative samples in Norway and CA, US (n = 2148) – different welfare state and child protection models. Findings suggest that the public supports restricting parental freedom under conditions of risk and that severity of risk is taken into consideration. A majority favour restricting parental freedom under conditions of risk to the child; a minority resist restricting freedom, regardless of risk, and about one-third to one-half of respondents favour temporarily suspending parents’ rights by separating children to foster care. Residents of Norway are half as likely to support unrestricted parenting, regardless of risk, and are 1.5 as likely to endorse restricted parenting. Norwegians are also 20% less likely to support separating a child from his parent compared to US respondents. The study has implications for system design based on popular notions about parents’ freedom and family privacy.

Integrated government initiatives have become a common approach following the institutional fragmentation of New Public Management reforms. Complex societal issues require equally complex solutions, which sectorial units of government cannot attend to alone. However, integrated policy initiatives are prone to a range of obstacles. Using a study of policymaking aimed at homelessness in Norway as a case, this paper discusses how sectorial-shared knowledge creates barriers to a common view of policy problems and solutions. Engaging theories of governmental fragmentation, coordination, discourse, and epistemic cultures enable an exploration of how the involved policy sectors understand and address homelessness. The findings indicate that all policy sectors seem to recognise their responsibility within a social welfare frame, but despite having cooperated for several years, embeddedness in sectorial discourse and epistemic culture causes differing problem definitions. Established terms and categories within homelessness policies are filled with content according to epistemic embeddedness, thereby contributing to obscure the differences, rather than integrate the policy initiatives.

The COVID-19 pandemic presents a unique opportunity to study how humans allocate scarce resources in times of hardship. We study public preferences regarding who should get access to government aid for the self-employed, a bed in the intensive care unit, and permission to cross the border using original conjoint survey experiments administered to an incentivised online panel in Switzerland during the first and second waves of the pandemic in 2020. We find that across the three areas, even in extraordinary circumstances such as the COVID-19 pandemic, evaluations of deservingness to aid and support are still based on an underlying logic of conditional solidarity and identity: in all experiments, contributing to the community, be it through past actions and contributions or through current efforts, plays a crucial role in determining an individual’s deservingness, as does their nationality (and legal status) with nationals being perceived as more deserving than non-nationals.

The involvement of citizens in the production and creation of public services has become a central tenet for administrations internationally. In Scotland, co-production has underpinned the integration of health and social care via the Public Bodies (Joint Working) (Scotland) Act 2014. We report on a qualitative study that examined the experiences and perspectives of local and national leaders in Scotland on undertaking and sustaining co-production in public services. By adopting a meso and macro perspective, we interviewed senior planning officers from eight health and social care partnership areas in Scotland and key actors in national agencies. The findings suggest that an overly complex Scottish governance landscape undermines the sustainability of co-production efforts. As part of a COVID-19 recovery, both the implementation of meaningful co-production and coordinated leadership for health and social care in Scotland need to be addressed, as should the development of evaluation capacities of those working across health and social care boundaries so that co-production can be evaluated and report to inform the future of the integration agenda.

In Germany, as in many other European countries, vast changes in the welfare regime – towards workfare – have taken place. As a central activating element of workfare, sanctions were introduced to take effect by temporarily increasing deprivation through benefit cuts. This paper provides first quantitative insights on the effect of first sanctions on deprivation and contributes to the recent debate on the (un)constitutionality of sanctions, which re-emerged after a verdict of the Federal Constitutional Court, criticizing the lack of knowledge about the effects of sanctions on those affected. We implement a difference-in-differences propensity score matching approach that addresses selection on observables and individual time constant unobserved differences. High data accuracy is ensured by combining the “Panel Labour Market and Social Security” (PASS) with administrative data from the Federal Employment Agency. The results illustrate a slightly higher yet statistically insignificant level of deprivation for first-sanctioned unemployment/basic income recipients compared to non-sanctioned recipients. The results hint in the direction that higher levels of deprivation are not what activates the sanctioned beneficiaries to reintegrate into the labour market. We discuss whether the results imply a significant deviation from the socio-cultural subsistence minimum of sanctioned recipients and a failure of the welfare state.

This study aims to deepen our understanding of social investment expansion proposing a political learning mechanism to link existing institutional and political explanations. When resources are limited, increased spending in social investment often comes at the expense of politically costly retrenchment of established social insurance policies. Previous studies suggest that this trade-off results in existing entitlements crowding out new policies, and that party ideology plays less of a role in determining social policy expansion. I argue that this is because parties face an electoral dilemma, as individual preferences for social investment and social insurance have been shown to differ between groups that partly overlap in their voting behaviour. Applying a policy diffusion framework to the analysis of childcare expenditure, this study proposes that policymakers learn from the political consequences of past decisions made by their foreign counterparts and update their policy choice accordingly. The econometric analysis of OECD data on childcare expenditure shows that governments tend to make spending decisions that follow those of ideologically similar cabinets abroad and that left-wing governments with a divided electorate tend to reduce childcare expenditure if a previous expansionary decision of a foreign incumbent is followed by an electoral defeat. The findings have implications for the study of the politics of social policy development.

Non-take-up of means-tested benefits is a widespread phenomenon which undermines the effectiveness and fairness of social policies. The digitalisation of the welfare state creates new opportunities for proactively contacting people who are potentially entitled to benefits, but do not take up their social rights. In this study, we report on how new data flows were used to reach out to potential beneficiaries of the Increased Reimbursement of health care, a programme targeted at low-income households in Belgium. By randomizing the period in which potential beneficiaries were contacted, we were able to identify a three- to four-fold increase in take-up among those contacted as a result of the outreaching activities. Households that did not respond to the intervention, the never takers, have lower pre-intervention healthcare expenditures. This suggests that non-take-up was reduced primarily among those who would expect to benefit most from receiving the Increased Reimbursement. Exploiting the combination of rich administrative data with experimental evidence, we also find that early responders are mostly older and have higher historic health expenditures than late responders. Furthermore, results point to the need for balancing well the inclusiveness of the intervention with an increased number of applications by ineligible people.

Across the globe, movements are confronting states and elites, challenging inequalities and mobilising for greater justice, a stronger voice, and progressive policy changes. In this article, I bridge the divide between Social Policy and the interdisciplinary field of Social Movement Studies. I examine how and why social movements, as actors in policy fields and social movement theories, matter for social policy. I argue that research on social movements as actors and engagement with social movement theories can open new horizons in Social Policy research by advancing our understanding of the politics of policy from a global perspective and strengthening our analytical and explanatory frameworks of agency, ideas, and power in the study of continuity and change of policy.

A growing number of studies investigate the relative importance of the major deservingness criteria (control, attitude, reciprocity, identity, need) in explaining the perceived welfare deservingness of different social groups. This paper addresses the roles of those criteria in predicting the perceived deservingness of a rarely examined group, single mothers. We conducted a survey in Hungary and compare the responses to direct questions about deservingness to the results of a vignette-based survey experiment in which the deservingness criteria were translated to characteristics of hypothetical mothers. Our results show that in the absence of deservingness cues (direct questions), respondents relied on the attitude, reciprocity/control, identity (measured by traditional family values), and need criteria to the same extent. On the other hand, in the presence of specific deservingness cues (vignette experiment), people disregarded their family values and stereotypes, and the perceived need became the strongest predictor of single mothers’ deservingness. These results support the existence of the deservingness heuristic, however, compared to previous literature that emphasized the role of perceived control and reciprocity of recipients, in the case of single mothers, the deservingness heuristic seems to direct people’s attention to the perception of need.