In this paper we study a large system of N servers, each with capacity to process at most C simultaneous jobs; an incoming job is routed to a server if it has the lowest occupancy amongst d (out of N) randomly selected servers. A job that is routed to a server with no vacancy is assumed to be blocked and lost. Such randomized policies are referred to JSQ(d) (Join the Shortest Queue out of d) policies. Under the assumption that jobs arrive according to a Poisson process with rate $N\lambda^{(N)}$ where $\lambda^{(N)}=\sigma-\frac{\beta}{\sqrt{N}\,}$ , $\sigma\in\mathbb{R}_+$ and $\beta\in\mathbb{R}$ , we establish functional central limit theorems for the fluctuation process in both the transient and stationary regimes when service time distributions are exponential. In particular, we show that the limit is an Ornstein–Uhlenbeck process whose mean and variance depend on the mean field of the considered model. Using this, we obtain approximations to the blocking probabilities for large N, where we can precisely estimate the accuracy of first-order approximations.

A variant of the Trotter–Kato theorem due to Kurtz (1969) is used to give new and simpler proofs of functional central limit theorems for Markov processes. Applications include theorems of Bellman and Harris (1951), Stone (1961), Karlin and McGregor (1965), Gihman and Skorokhod (1972) and Rosenkrantz (1975). In addition our methods yield a novel counterexample to the so-called ‘diffusion approximation'.

In this paper we prove that the limiting distribution of the general bulk queue exists and is independent of the initial conditions if and only if the traffic intensity is less than one. We further generalize the following heavy traffic results of the GI/G/1 model to the general bulk queue model. When ρ > 1 or ρ = 1 the waiting time is distributed approximately as a Gaussian variable and the absolute value of a Gaussian variable, respectively. The exponential approximation is derived from the Wiener–Hopf matrix equations established in a previous paper while the unstable case ρ ≧ 1 is treated by means of functional central limit theorems for mixing processes.

A model is studied in which each of several servers assembles finished products consisting of N different input items. Items of each type arrive independently at the assembly station and are grouped into N-tuples consisting of one item of each type. N-tuples are assembled into finished products by the servers on a first come-first-served basis. The model is analyzed by means of the theory of weak convergence, and functional limit theorems are obtained for appropriately normalized random functions induced by the queue size processes. The limits are expressed as functionals of multi-dimensional Wiener processes, with ordinary central limit theorems obtained as corollaries.

We consider a transportation system consisting of a linear network of N + 1 terminals served by S vehicles of fixed capacity. Customers arrive stochastically at terminal i, 1 ≦ i ≦ N, seeking transportation to some terminal j, 0 ≦ j ≦ i − 1, and are served as empty units of vehicle capacity become available at i. The vehicle fleet is partitioned into N service groups, with vehicles in the ith group stopping at terminals i, i − 1,···,0. Travel times between terminals and idle times at terminals are stochastic and are independent of the customer arrival processes. Functional central limit theorems are proved for random functions induced by processes of interest, including customer queue size processes. The results are of most interest in cases where the system is unstable. This occurs whenever, at some terminal, the rate of customer arrivals is at least as great as the rate at which vehicle capacity is made available.

In the last ten years the theory of weak convergence of probability measures has been used extensively in studying the models of applied probability. By far the greatest consumer of weak convergence has been the area of queueing theory. This survey paper represents an attempt to summarize the experience in queueing theory with the hope that it will prove helpful in other areas of applied probability. The paper is organized into the following sections: queues in light traffic, queues in heavy traffic, queues with a large number of servers, continuity of queues, rates of convergence, and special queueing models.

We study a transportation system consisting of S vehicles of unit capacity and N passenger terminals. Customers arrive stochastically at terminal i, 1 ≦ i ≦ N, seeking transportation to a terminal j, 1 ≦ j ≦ N, with probability Pij. Customers at each terminal are served as vehicles become available. Each vehicle is dispatched from a terminal when loaded, whereupon it travels to the destination of its passenger, according to a stochastic travel time. It is shown under mild conditions that the system is unstable, due to random fluctuations of independent customer arrival processes. We obtain limit theorems, in certain special cases, for the customer queue size processes. Where a steady-state limit exists, this limit is expressed in terms of the corresponding limit in a related GI/G/S queue. In other cases, functional central limit theorems are obtained for appropriately normalized random functions.