The Willi Steiner Memorial Lecture 2019 was delivered at the British and Irish Association of Law Librarians’ Annual Conference by Brenda Hale, Baroness Hale of Richmond, DBE,1 the President of the Supreme Court of the United Kingdom. Lady Hale reflected upon some of the major changes in the law and access to justice since she was an undergraduate at the University of Cambridge and Willi Steiner was Law Librarian at the Squire Law Library. Her lecture coincided with BIALL's fiftieth anniversary year and focused on five significant developments: the explosion of judicial review of administrative action, the arrival of EU law, the growth of international human rights law, the recognition of gender and other equality, and devolution and the evolution of a new constitutional role for the courts.

This article by Paul Magrath considers the role of law reporting not only as a service in support of the administration of justice and legal education, but also in the wider context of open justice, transparency and public legal information. It traces the history of law reporting and considers the pros and cons of the more comprehensive publication of judgments of the senior courts made possible by digitisation and the internet, in comparison with the more selective approach adopted in the past. The article is loosely based on a presentation given at the annual conference of the British and Irish Association of Law Librarians held in Bournemouth in June 2019.

Beginning in the early 1800s, New York has followed a comprehensive model of law-reporting with official law reports. This article by Charles Dewey Cole, Jr. looks at the influence of James Kent in establishing comprehensive law-reporting in New York, reviews the 1938 legislation that created the law reporting bureau and charged the state reporter with reporting almost all appellate court and selective trial court decisions, describes the state reporter's current publication practices and considers both the advantages of and the challenges presented by comprehensive official law-reporting. The article is based on a June 2019 presentation given at the annual conference of the British and Irish Association of Law Librarians in Bournemouth.

In this article Sue Shreeve and Julie Hamley give an overview of how the subject support librarian role at UWE Bristol has evolved over the last five years, broadening from subject information specialist to encompass academic skills support and English language/communication skills support. They outline how they have implemented this change in role profile by evolving the skills set of the subject librarians and share some of the student online learning materials that have been created during this evolution in role.

This article by Ann-Christin Karlén Gramming, Elisabeth Ejemyr and Elin Thunell is based on a presentation delivered at the BIALL Annual Conference in 2019. It focuses on promoting library services through an e-learning system called ‘Nano-learning’. It is an innovative way of promoting the library and its services in a new and engaging manner. It combats information overdose (usually followed by a rapid forgetting curve) by relying on spaced repetition. The system also comes with useful analytics and reporting tools, making it easy to measure and showcase ROI (return on investment) to partners.

In this article Sophie Thompson describes what design thinking is and gives practical exercises to see how design thinking can be used to give a fresh perspective on delivering knowledge services. The article is based on a parallel session delivered as a workshop at the BIALL Annual Conference 2019.

This article by Katy Davies explores the subject of resilience and why it is so important. It offers suggestions on how to change your mind-set to be less phased by the challenges of everyday life at work and home. It is based on a presentation delivered at the BIALL Annual Conference in 2019.