Book contents
- The Cambridge Handbook of Workplace Affect
- The Cambridge Handbook of Workplace Affect
- Copyright page
- Contents
- Figures
- Tables
- Contributors
- Foreword
- Part I Theoretical and Methodological Foundations
- Part II Workplace Affect and Individual Worker Outcomes
- Part III Workplace Affect and Interpersonal and Team-Level Processes
- 17 Leadership, Affect, and Emotion in Work Organizations
- 18 Affective Climate in Teams
- 19 Workplace Affect, Conflict, and Negotiation
- 20 Understanding the Role of Affect in Workplace Aggression
- 21 The Service Encounter
- 22 Emotion Work and Emotion Management
- 23 Dynamic Emotional Labor
- Part IV Workplace Affect and Organizational, Social, and Cultural Processes
- Part V Discrete Emotions at Work
- Part VI New Perspectives on Workplace Affect
- Index
- References
20 - Understanding the Role of Affect in Workplace Aggression
from Part III - Workplace Affect and Interpersonal and Team-Level Processes
Published online by Cambridge University Press: 25 June 2020
- The Cambridge Handbook of Workplace Affect
- The Cambridge Handbook of Workplace Affect
- Copyright page
- Contents
- Figures
- Tables
- Contributors
- Foreword
- Part I Theoretical and Methodological Foundations
- Part II Workplace Affect and Individual Worker Outcomes
- Part III Workplace Affect and Interpersonal and Team-Level Processes
- 17 Leadership, Affect, and Emotion in Work Organizations
- 18 Affective Climate in Teams
- 19 Workplace Affect, Conflict, and Negotiation
- 20 Understanding the Role of Affect in Workplace Aggression
- 21 The Service Encounter
- 22 Emotion Work and Emotion Management
- 23 Dynamic Emotional Labor
- Part IV Workplace Affect and Organizational, Social, and Cultural Processes
- Part V Discrete Emotions at Work
- Part VI New Perspectives on Workplace Affect
- Index
- References
Summary
Workplace aggression is a significant and prevalent issue facing organizations. Almost all employees report experiencing workplace incivility: low-intensity deviant behavior with ambiguous intent to harm the target (Andersson & Pearson, 1999). More severe forms of workplace aggression happen at lower but still sizable rates. For example, data from the 2014 Canadian General Social Survey indicates that 27 percent of all physically violent incidents occur in the workplace (Perreault, 2015), with women more than twice as likely to be targets of workplace violence than men after adjusting for work hours (Lanthier, Bielecky, & Smith, 2018). These numbers are even more startling when one considers that employees often fail to report workplace aggression. For example, in the hospital environment – a context with elevated risks of aggression – 88 percent of employees who experienced a violent incident did not formally document the incident (Arnetz et al., 2015).
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- Information
- The Cambridge Handbook of Workplace Affect , pp. 270 - 283Publisher: Cambridge University PressPrint publication year: 2020
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