Skip to main content Accessibility help
×
Hostname: page-component-7479d7b7d-qlrfm Total loading time: 0 Render date: 2024-07-08T21:02:21.107Z Has data issue: false hasContentIssue false

37 - Implications of Technological Work Practices for Employee Affect

from Part VI - New Perspectives on Workplace Affect

Published online by Cambridge University Press:  25 June 2020

Liu-Qin Yang
Affiliation:
Portland State University
Russell Cropanzano
Affiliation:
University of Colorado
Catherine S. Daus
Affiliation:
Southern Illinois University Edwardsville
Vicente Martínez-Tur
Affiliation:
Universitat de València, Spain
Get access

Summary

The modern workplace is continually adopting technological innovations that change the way work is done. These changes involve “new ways of working” that rely on technology-mediated communications with coworkers, supervisors, and clients (Demerouti, Derks, Lieke, & Bakker, 2014). In particular, a considerable amount of work is now being conducted through email exchanges, online messaging, and videoconference meetings either in place of, or in addition to, face-to-face work tasks. Organizations are motivated to adopt electronic communications because of expected productivity and employee well-being gains associated with increased work flexibility (Lewis, 2003). Yet technologically facilitated work can result in both positive and negative consequences for employee productivity and well-being (Charalampous, Grant, Tramontano, & Michailidis, 2019; Day, Scott, & Kelloway, 2010; Ter Hoeven, van Zoonen, & Fonner, 2016).

Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Anderson, A. J., Kaplan, S. A., & Vega, R. P. (2015). The impact of telework on emotional experience: When, and for whom, does telework improve daily affective well-being? European Journal of Work and Organizational Psychology, 24(6), 882897.CrossRefGoogle Scholar
Barber, L. K., & Santuzzi, A. M. (2015). Please respond ASAP: Workplace telepressure and employee recovery. Journal of Occupational Health Psychology, 20(2), 172189.Google Scholar
Barsade, S. G., & Gibson, D. E. (2007). Why does affect matter in organizations? Academy of Management Perspectives, 21(1), 3659.Google Scholar
Beal, D. J., Weiss, H. M., Barros, E., & MacDermid, S. M. (2005). An episodic process model of affective influences on performance. Journal of Applied Psychology, 90(6), 10541068.Google Scholar
Beauregard, T. A., & Henry, L. C. (2009). Making the link between work-life balance practices and organizational performance. Human Resource Management Review, 19(1), 922.CrossRefGoogle Scholar
Benson, A. D., Johnson, S. D., & Kuchinke, K. P. (2002). The use of technology in the digital workplace: A framework for human resource development. Advances in Developing Human Resources, 4(4), 392404.CrossRefGoogle Scholar
Braukmann, J., Schmitt, A., Ďuranová, L., & Ohly, S. (2019). Identifying ICT-related affective events across life domains and examining their unique relationships with employee recovery. Journal of Business and Psychology, 33(4), 529544.Google Scholar
Brown, R., Duck, J., & Jimmieson, N. (2014). E-mail in the workplace: The role of stress appraisals and normative response pressure in the relationship between e-mail stressors and employee strain. International Journal of Stress Management, 21(4), 325347.CrossRefGoogle Scholar
Butts, M. M., Becker, W. J., & Boswell, W. R. (2015). Hot buttons and time sinks: The effects of electronic communication during nonwork time on emotions and work-nonwork conflict. Academy of Management Journal, 58(3), 763788.Google Scholar
Byron, K. (2008). Carrying too heavy a load? Communication and miscommunication of emotion by email. Academy of Management Review, 33(2), 309327.Google Scholar
Cascio, W. F. (1995). Whither industrial and organizational psychology in a changing world of work? American Psychologist, 50(11), 928939.Google Scholar
Cascio, W. F. (2000). Managing a virtual workplace. Academy of Management Perspectives, 14(3), 8190.Google Scholar
Cascio, W. F., & Montealegre, R. (2016). How technology is changing work and organizations. Annual Review of Organizational Psychology and Organizational Behavior, 3(1), 349375.CrossRefGoogle Scholar
Ceaparu, I., Lazar, J., Bessiere, K., Robinson, J., & Shneiderman, B. (2004). Determining causes and severity of end-user frustration. International Journal of Human–Computer Interaction, 17(3), 333356.Google Scholar
Charalampous, M., Grant, C. A., Tramontano, C., & Michailidis, E. (2019). Systematically reviewing remote e-workers’ well-being at work: A multidimensional approach. European Journal of Work and Organizational Psychology, 28(1), 5173.CrossRefGoogle Scholar
Cheshin, A., Rafaeli, A., & Bos, N. (2011). Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organizational Behavior and Human Decision Processes, 116(1), 216.Google Scholar
Chi, N.-W., Chung, Y.-Y., & Tsai, W.-C. (2011). How do happy leaders enhance team success? The mediating roles of transformational leadership, group affective tone, and team processes. Journal of Applied Social Psychology, 41(4), 14211454.Google Scholar
Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19(2), 189211.CrossRefGoogle Scholar
Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management Science, 32(5), 554571.Google Scholar
Day, A., Paquet, S., Scott, N., & Hambley, L. (2012). Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support. Journal of Occupational Health Psychology, 17(4), 473491.Google Scholar
Day, A., Scott, N., & Kelloway, E. K. (2010). Information and communication technology: Implications for job stress and employee well-being. In Perrewe, P. L. & Ganster, D. C. (Eds.), New developments in theoretical and conceptual approaches to job stress: Research in occupational stress and well being (Volume 8, pp. 317350). Bingley, UK: Emerald.Google Scholar
DeLongis, A., Coyne, J. C., Dakof, G., Folkman, S., & Lazarus, R. S. (1982). Relationship of daily hassles, uplifts, and major life events to health status. Health Psychology, 1(2), 119136.CrossRefGoogle Scholar
Demerouti, E., Derks, D., Lieke, L., & Bakker, A. B. (2014). New ways of working: Impact on working conditions, work–family balance, and well-being. In Korunka, C & Hoonakker, P (Eds.), The impact of ICT on quality of working life (pp. 123141). New York, NY, and Amsterdam, Netherlands: Springer.Google Scholar
Dettmers, J., Bamberg, E., & Seffzek, K. (2016). Characteristics of extended availability for work: The role of demands and resources. International Journal of Stress Management, 23(3), 276297.Google Scholar
Fisher, S. L., & Howell, A. W. (2004). Beyond user acceptance: An examination of employee reactions to information technology systems. Human Resource Management, 43(2–3), 243258.CrossRefGoogle Scholar
Flanagin, A. J., & Waldeck, J. H. (2004). Technology use and organizational newcomer socialization. Journal of Business Communication, 41(2), 137165.Google Scholar
Fulk, J., Steinfield, C. W., Schmitz, J., & Power, J. G. (1987). A social information processing model of media use in organizations. Communication Research, 14(5), 529552.Google Scholar
Gajendran, R. S., & Harrison, D. A. (2007). The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences. Journal of Applied Psychology, 92(6), 15241541.CrossRefGoogle ScholarPubMed
Gist, M. E., Schwoerer, C., & Rosen, B. (1989). Effects of alternative training methods on self-efficacy and performance in computer software training. Journal of Applied Psychology, 74(6), 884891.Google Scholar
Giumetti, G. W., Hatfield, A. L., Scisco, J. L., Schroeder, A. N., Muth, E. R., & Kowalski, R. M. (2013). What a rude e-mail! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18(3), 297309.Google Scholar
Glikson, E., & Erez, M. (2013). Emotion display norms in virtual teams. Journal of Personnel Psychology, 12(1), 2232.Google Scholar
Golden, T. D., Veiga, J. F., & Simsek, Z. (2006). Telecommuting’s differential impact on work-family conflict: Is there no place like home? Journal of Applied Psychology, 91(6), 13401350.CrossRefGoogle ScholarPubMed
Grant, C. A., Wallace, L. M., & Spurgeon, P. C. (2013). An exploration of the psychological factors affecting remote e-worker’s job effectiveness, well-being and work–life balance. Employee Relations, 35(5), 527546.CrossRefGoogle Scholar
Grawemeyer, B., & Johnson, H. (2011). Using and managing multiple passwords: A week to a view. Interacting with Computers, 23(3), 256267.Google Scholar
Guenter, H., van Emmerik, I. H., & Schreurs, B. (2014). The negative effects of delays in information exchange: Looking at workplace relationships from an affective events perspective. Human Resource Management Review, 24(4), 283298.Google Scholar
Hofstede, G. (1998). Identifying organizational subcultures: An empirical approach. Journal of Management Studies, 35(1), 112.Google Scholar
Holman, D., Chissick, C., & Totterdell, P. (2002). The effects of performance monitoring on emotional labor and well-being in call centers. Motivation and Emotion, 26(1), 5781.Google Scholar
Johnson, S. K., Bettenhausen, K., & Gibbons, E. (2009). Realities of working in virtual teams: Affective and attitudinal outcomes of using computer-mediated communication. Small Group Research, 40(6), 623649.Google Scholar
Kanner, A. D., Coyne, J. C., Schaefer, C., & Lazarus, R. S. (1981). Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events. Journal of Behavioral Medicine, 4(1), 139.Google Scholar
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. New York, NY: Springer.Google Scholar
Lewis, S. (2003). Flexible working arrangements: Implementation, outcomes, and management. In Cooper, C. L. & Roberts, I. T. (Eds.), International review of industrial and organizational psychology (Volume 18, pp. 128). New York, NY: Wiley.Google Scholar
Lim, V. K., & Teo, T. S. (2009). Mind your E-manners: Impact of cyber incivility on employees’ work attitude and behavior. Information & Management, 46(8), 419425.CrossRefGoogle Scholar
Luse, A., McElroy, J., Townsend, A., & DeMarie, S. (2013). Personality and cognitive style as predictors of preference for working in virtual teams. Computers in Human Behavior, 29(4), 18251832.Google Scholar
Mann, S., & Holdsworth, L. (2003). The psychological impact of teleworking: Stress, emotions and health. New Technology, Work and Employment, 18(3), 196211.Google Scholar
Maruping, L. M., & Agarwal, R. (2004). Managing team interpersonal processes through technology: A task-technology fit perspective. Journal of Applied Psychology, 89(6), 975990.Google Scholar
Moser, K. S., & Axtell, C. M. (2013). The role of norms in virtual work: A review and agenda for future research. Journal of Personnel Psychology, 12(1), 16.Google Scholar
Nees, M. A., & Fortna, A. (2015). A comparison of human versus virtual interruptions. Ergonomics, 58(5), 852856.Google Scholar
Ohly, S., & Latour, A. (2014). Work-related smartphone use and well-being in the evening: The role of autonomous and controlled motivation. Journal of Personnel Psychology, 13(4), 174183.Google Scholar
Ortiz de Guinea, A., Webster, J., & Staples, D. S. (2012). A meta-analysis of the consequences of virtualness on team functioning. Information & Management, 49(6), 301308.CrossRefGoogle Scholar
Palthe, J., & Kossek, E. E. (2003). Subcultures and employment modes: Translating HR strategy into practice. Journal of Organizational Change Management, 16(3), 287308.CrossRefGoogle Scholar
Park, Y., Fritz, C., & Jex, S. M. (2018). Daily cyber incivility and distress: The moderating roles of resources at work and home. Journal of Management, 44(7), 25352557.Google Scholar
Perlow, L. A., & Kelly, E. L. (2014). Toward a model of work redesign for better work and better life. Work and Occupations, 41(1), 111134.Google Scholar
Perlow, L. A., & Porter, J. L. (2009). Making time off predictable – and required. Harvard Business Review, 87(10), 102109, 142.Google Scholar
Pew Research Center (2016). Changes in the American workplace, October 6, www.pewsocialtrends.org/2016/10/06/1-changes-in-the-american-workplace/Google Scholar
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417433.Google Scholar
Rice, R. E., & Aydin, C. (1991). Attitudes toward new organizational technology: Network proximity as a mechanism for social information processing. Administrative Science Quarterly, 36(2), 219244.Google Scholar
Russell, A., & Perris, K. (2003). Telementoring in community nursing: A shift from dyadic to communal models of learning and professional development. Mentoring and Tutoring, 11(2), 227238.Google Scholar
Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23(2), 224253.Google Scholar
Salanova, M., Grau, R. M., Cifre, E., & Llorens, S. (2000). Computer training, frequency of usage and burnout: The moderating role of computer self-efficacy. Computers in Human Behavior, 16(6), 575590.Google Scholar
Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: Technostress among users of information and communication technologies. International Journal of Psychology, 48(3), 422436.Google Scholar
Shank, D. B. (2014). Technology and emotions. In Stets, J. E. & Turner, J. H. (Eds.), Handbook of the sociology of emotions (Volume 2, pp. 511528). Dordrecht, Netherlands: Springer.Google Scholar
Skovholt, K., Grønning, A., & Kankaanranta, A. (2014). The communicative functions of emoticons in workplace e-mails::-). Journal of Computer-Mediated Communication, 19(4), 780797.Google Scholar
Sonnentag, S., Reinecke, L., Mata, J., & Vorderer, P. (2018). Feeling interrupted – being responsive: How online messages relate to affect at work. Journal of Organizational Behavior, 39(3), 369383.CrossRefGoogle Scholar
Sullivan, C. B. (1995). Preferences for electronic mail in organizational communication tasks. Journal of Business Communication, 32(1), 4964.Google Scholar
Tekleab, A. G., & Quigley, N. R. (2014). Team deep-level diversity, relationship conflict, and team members’ affective reactions: A cross-level investigation. Journal of Business Research, 67(3), 394402.Google Scholar
Ter Hoeven, C. L., van Zoonen, W., & Fonner, K. L. (2016). The practical paradox of technology: The influence of communication technology use on employee burnout and engagement. Communication Monographs, 83(2), 239263.Google Scholar
Venkatesh, V. (2000). Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research, 11(4), 342365.Google Scholar
Warr, P. (1994). A conceptual framework for the study of work and mental health. Work & Stress, 8(2), 8497.Google Scholar
Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human Resource Management Review, 12(2), 173194.Google Scholar
Weiss, H., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organizational behavior (Volume 18, pp. 174). Greenwich, CT, and London, UK : Elsevier Science/JAI.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×