Companies often donate to support public service delivery in US cities. Although this can help alleviate budgetary struggles for those governments, it is unclear what effect it may have on the individual residents receiving the services. In this paper, we argue that people who receive services funded in part by corporate donations are less likely to hold their local governments accountable if the services are of poor quality, because they no longer conceive of themselves as being the sole set of interests the government is catering to. We test our theory using a survey experiment with a realistic fictional government email and find evidence that, when compared with people receiving strictly taxpayer-funded services, people who are told services are provided in part by companies are less likely to take the quality of services into account when they vote.

An integral component of public management reform in Korea has been e-government, a field in which Korea has been a pioneer and in which it is the world leader. This article examines the Korean model of public management reform in the context of the developmental state and democratisation to describe and explain the emergence and expansion of e-government practices. The growth of e-government is tracked and the crucial role of the Ministry of Public Administration and Security delineated. Also covered are Government for Citizens initiatives, the provision of particular services, the mushrooming use of smart phones and emerging patterns of citizen participation, especially as related to local-level governance. The article demonstrates how much can be achieved in e-government and provides a model from which other countries can choose appropriate practices.

Despite strict state controls, negative news about local officials is reported in China. Faced with political constraints and the incentive and pressure to earn profits, municipal television news programmes have developed and adopted the life news model (minsheng xinwen), which aims to help citizens solve problems. The production process of this news model has transformed the political role of the broadcast media at the local level. Many life news reports focus on disputes between citizens and local officials. Thus, addressing citizen grievances essentially facilitates public service provision. Based on an ethnographic case study of a municipal television news programme, this article finds that the production process of life news reports can facilitate public service provision by correcting local officials’ behaviour, regardless of whether the news reports are eventually broadcast. This unintended role is a result of the power negotiation between local officials and journalists who face immense commercial pressure.