This article by Allie Lustigman gives recommendations for creating a knowledge business strategy. The steps outlined are based upon the premise of using a strategy to review the information service and formulate a clear plan for the future function, particularly in terms of expanding the service; however, they can be applied to differing types of strategies. The article looks at various methods in which a review can be carried out and then outlines the strategy document itself, summarising the different sections that make up the document. Additionally, this article looks into the uses and benefits of creating a business strategy for the information professional.

In this article, Mary Lacity and Leslie Willcocks review the practice of outsourcing business and information technology services. Research finds that outsourcing can deliver value to client organisations, but that it takes a tremendous amount of detailed management by clients and providers to realise expected benefits. The proven practices that contribute to positive outsourcing outcomes can be summarised as contractual governance, relational governance, client retained capabilities, and provider capabilities. Despite outsourcing's maturity, some enduring contractual challenges remain, particularly in the areas of incentive pricing and contract adaptability.

Edward Gill discusses the concept and issues surrounding knowledge process outsourcing and provides an insight into the business model of, and services offered by, the company, Evalueserve.

This paper considers how students might be taught statistical consulting. Desirable characteristics of a good consultant are described. While skill in statistical techniques is considered, it is just one of several areas of expertise that are discussed. Suggestions are made as to what should be included in a consulting course to equip a student with these characteristics.