Editorial
Towards knowledge-customer centered services?
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 82-87
-
- Article
-
- You have access
- Export citation
Research Article
Importance of industrial services and service innovations
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 88-101
-
- Article
- Export citation
Gender and the underexpression of friendliness in the service context
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 102-113
-
- Article
- Export citation
Organisational relationship quality and service employee acceptance of change in SMEs: A social exchange perspective
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 114-125
-
- Article
- Export citation
Factors influencing governance choice and human resource management within services franchising networks
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 126-144
-
- Article
- Export citation
How do large Australian and Swiss banks implement downsizing?
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 145-159
-
- Article
- Export citation
Working within the front-of-house/back-of-house boundary: Room attendants in the hotel guest room space
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 160-174
-
- Article
- Export citation
Unmasking re-regulation in the luxury hotel sector
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. 175-190
-
- Article
- Export citation
Front matter
JMO volume 13 issue 2 Cover and Front matter
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. f1-f4
-
- Article
-
- You have access
- Export citation
Back matter
JMO volume 13 issue 2 Cover and Back matter
-
- Published online by Cambridge University Press:
- 02 February 2015, pp. b1-b2
-
- Article
-
- You have access
- Export citation