Since callers encountering busy signals often want to redial,
modern communication networks have been designed to provide
automatic redialing. Redialing services commonly have two
parameters: a maximum number n of retries and
a total duration τ over which retries are to be made.
Typically, retries are made at evenly spaced time intervals
of length τ/n until either the call succeeds or
n retries have failed. This rule has an obvious
intuitive appeal; indeed, among the main results of this paper
are proofs that τ/n-spacing is optimal in certain
basic models of called-number behavior. However, it is easy to
find situations where τ/n-spacing is not
optimal, as the paper verifies.
All of our models assume Poisson arrivals, but different
assumptions are studied for the call durations; for a given
mean, these are allowed to have the relatively high-variance
exponential distribution or the zero-variance distribution
concentrated at a point. We approximate the probability
of success for the Erlang loss model with c >
1 trunks, and we calculate exact probabilities of success
for the c = 1 Erlang model and the model with
one trunk and constant call durations. For the latter model,
we present two intriguing conjectures, one about the optimal
choice of τ when n = 1 and one about the optimality
of the τ/n-spacing policy. In spite of their apparent
simplicity, these conjectures seem difficult to resolve. Finally,
we study policies that continue redialing until they succeed,
balancing a short mean wait against a small mean number of retries
to success.