Determining whether two terms have an ancestor relation (e.g. Toyota Camry and car) or a sibling relation (e.g. Toyota and Honda) is an essential component of textual inference in Natural Language Processing applications such as Question Answering, Summarization, and Textual Entailment. Significant work has been done on developing knowledge sources that could support these tasks, but these resources usually suffer from low coverage, noise, and are inflexible when dealing with ambiguous and general terms that may not appear in any stationary resource, making their use as general purpose background knowledge resources difficult. In this paper, rather than building a hierarchical structure of concepts and relations, we describe an algorithmic approach that, given two terms, determines the taxonomic relation between them using a machine learning-based approach that makes use of existing resources. Moreover, we develop a global constraint-based inference process that leverages an existing knowledge base to enforce relational constraints among terms and thus improves the classifier predictions. Our experimental evaluation shows that our approach significantly outperforms other systems built upon the existing well-known knowledge sources.

Extraction keyphrase systems traditionally use classification algorithms and do not consider the fact that part of the keyphrases may not be found in the text, reducing the accuracy of such algorithms a priori. In this work, we propose to improve the accuracy of these systems with inferential mechanisms that use a knowledge representation model, including symbolic models of knowledge bases and distributional semantics, to expand the set of keyphrase candidates to be submitted to the classification algorithm with terms that are not in the text (not-in-text terms). The basic assumption we have is that not-in-text terms have a semantic relationship with terms that are in the text. To represent this relationship, we have defined two new features to be represented as input to the classification algorithms. The first feature refers to the power of discrimination of the inferred not-in-text terms. The intuition behind this is that good candidates for a keyphrase are those that are deduced from various textual terms in a specific document and that are not often deduced in other documents. The other feature represents the descriptive strength of a not-in-text candidate. We argue that not-in-text keyphrases must have a strong semantic relationship with the text and that the power of this semantic relationship can be measured in a similar way as popular metrics like TFxIDF. The method proposed in this work was compared with state-of-the-art systems using five corpora and the results show that it has significantly improved automatic keyphrase extraction, dealing with the limitation of extracting keyphrases absent from the text.

This paper proposes a sequence-to-sequence model for data-to-text generation, called DM-NLG, to generate a natural language text from structured nonlinguistic input. Specifically, by adding a dynamic memory module to the attention-based sequence-to-sequence model, it can store the information that leads to generate previous output words and use it to generate the next word. In this way, the decoder part of the model is aware of all previous decisions, and as a result, the generation of duplicate words or incomplete semantic concepts is prevented. To improve the generated sentences quality by the DM-NLG decoder, a postprocessing step is performed using the pretrained language models. To prove the effectiveness of the DM-NLG model, we performed experiments on five different datasets and observed that our proposed model is able to reduce the slot error rate rate by 50% and improve the BLEU by 10%, compared to the state-of-the-art models.

Natural Language Engineering really came about from a meeting between Roberto Garigliano (then of Durham University) and myself in his office in late 1992 or early 1993. I had returned to academia the previous year after a spell doing a variety of jobs in industry, and had become aware of Roberto and the Natural Language Group at Durham (just about 15 miles from the University of Sunderland where I was working). Roberto and I discussed several possible avenues of cooperation, including sponsorship by Durham of students on existing Sunderland masters degrees, a joint Durham/Sunderland specialist Masters in Language Engineering (which came to nothing) and a new journal focused on practical, engineering work in the language domain. Incidentally, one of the sponsored master’s students was Siobhan Devlin, now Head of Computing at Sunderland.

Metonymy resolution (MR) is a challenging task in the field of natural language processing. The task of MR aims to identify the metonymic usage of a word that employs an entity name to refer to another target entity. Recent BERT-based methods yield state-of-the-art performances. However, they neither make full use of the entity information nor explicitly consider syntactic structure. In contrast, in this paper, we argue that the metonymic process should be completed in a collaborative manner, relying on both lexical semantics and syntactic structure (syntax). This paper proposes a novel approach to enhancing BERT-based MR models with hard and soft syntactic constraints by using different types of convolutional neural networks to model dependency parse trees. Experimental results on benchmark datasets (e.g., ReLocaR, SemEval 2007 and WiMCor) confirm that leveraging syntactic information into fine pre-trained language models benefits MR tasks.

Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather than dialog systems engineers and computer programmers. As conversations between people and machines become commonplace, it is critical to understand what is working, what is not, and what actions can be taken to reduce the frequency of inappropriate system responses. These analyses and recommendations need to be presented in terms that directly reflect the user experience rather than the internal dialog processing.

This paper introduces and explains the use of Actionable Conversational Quality Indicators (ACQIs), which are used both to recognize parts of dialogs that can be improved and to recommend how to improve them. This combines benefits of previous approaches, some of which have focused on producing dialog quality scoring while others have sought to categorize the types of errors the dialog system is making. We demonstrate the effectiveness of using ACQIs on LivePerson internal dialog systems used in commercial customer service applications and on the publicly available LEGOv2 conversational dataset. We report on the annotation and analysis of conversational datasets showing which ACQIs are important to fix in various situations.

The annotated datasets are then used to build a predictive model which uses a turn-based vector embedding of the message texts and achieves a 79% weighted average f1-measure at the task of finding the correct ACQI for a given conversation. We predict that if such a model worked perfectly, the range of potential improvement actions a bot-builder must consider at each turn could be reduced by an average of 81%.

The question of context in neural machine translation often focuses on topics related to document-level translation or intersentential context. However, there is a wide range of other aspects that can be considered under the umbrella of context. In this work, we survey ways that researchers have incorporated context into neural machine translation systems and the evaluation thereof. This includes building translation systems that operate at the paragraph level or the document level or ones that translate at the sentence level but incorporate information from other sentences. We also consider how issues like terminology consistency, anaphora, and world knowledge or external information can be considered as types of context relevant to the task of machine translation and its evaluation. Closely tied to these topics is the question of how to best evaluate machine translation output in a way that is sensitive to the contexts in which it appears. To this end, we discuss work on incorporating context into both human and automatic evaluations of machine translation quality. Furthermore, we also discuss recent experiments in the field as they relate to the use of large language models in translation and evaluation. We conclude with a view of the future of machine translation, where we expect to see issues of context continue to come to the forefront.