Literature with a focus on telephone and online counselling is reviewed as this form of counselling is becoming increasingly popular in Australia. The relevance and drawbacks of counselling in these two digital environments are detailed. Of the drawbacks, vicarious traumatisation (VT) is given a particular focus as its effects on counsellor functioning are seen to be profound. Possible causes of VT are outlined in light of the controversy surrounding the definition of the condition. Although positive supervisory effects on vicarious traumatisation was only partially supported from general studies on counselling, highlighting the need for focused research on the value of supervision for Australian telephone and online counsellors at risk for vicarious traumatisation, overall supervision was seen to be a legitimate part of VT management for counsellors working in telephone and online environments.