A careful examination of the effects of collisions on resonant wave–particle interactions leads to an alternate interpretation and deeper understanding of the quasilinear operator originally formulated by Kennel & Engelmann (Phys. Fluids, vol. 9, 1966, pp. 2377–2388) for collisionless, magnetized plasmas, and widely used to model radio frequency heating and current drive. The resonant and nearly resonant particles are particularly sensitive to collisions that scatter them out of and into resonance, as for Landau damping as shown by Johnston (Phys. Fluids, vol. 14, 1971, pp. 2719–2726) and Auerbach (Phys. Fluids, vol. 20, 1977, pp. 1836–1844). As a result, the resonant particle–wave interactions occur in the centre of a narrow collisional boundary when the collision frequency $\unicode[STIX]{x1D708}$ is very small compared to the wave frequency $\unicode[STIX]{x1D714}$. The diffusive nature of the pitch angle scattering combined with the wave–particle resonance condition enhances the collision frequency by $(\unicode[STIX]{x1D714}/\unicode[STIX]{x1D708})^{2/3}\gg 1$, resulting in an effective resonant particle collisional interaction time of $\unicode[STIX]{x1D70F}_{\text{int}}\sim (\unicode[STIX]{x1D708}/\unicode[STIX]{x1D714})^{2/3}/\unicode[STIX]{x1D708}\ll 1/\unicode[STIX]{x1D708}$. A collisional boundary layer analysis generalizes the standard quasilinear operator to a form that is fully consistent with Kennel–Englemann, but allows replacing the delta function appearing in the diffusivity with a simple integral (having the appropriate delta function limit) retaining the new physics associated with the narrow boundary layer, while preserving the entropy production principle. The limitations of the collisional boundary layer treatment are also estimated, and indicate that substantial departures from Maxwellian are not permitted.