Several recent papers have shown that for the M/G/1/n queue with equal arrival and service rates, the expected number of lost customers per busy cycle is equal to 1 for every n ≥ 0. We present an elementary proof based on Wald's equation and, for GI/G/1/n, obtain conditions for this quantity to be either less than or greater than 1 for every n ≥ 0. In addition, we extend this result to batch arrivals, where, for average batch size β, the same quantity is either less than or greater than β. We then extend these results to general ways that customers may be lost, to an arbitrary order of service that allows service interruption, and finally to reneging.