The importance of preserving trust in physicians and in medical
institutions has received widespread attention in recent years.
Primarily, this is due to the threats to trust posed by managed care,
but there is a general and growing recognition that trust deserves more
attention than it traditionally has received in all aspects of medical
ethics, law, and public policy. Trust has both intrinsic and
instrumental value. Trust is intrinsically important because it is a
core characteristic that affects the emotional and interpersonal
aspects of the physician/patient relationship. As an instrumental
value, trust is widely believed to be essential for effective
therapeutic encounters. It has been hypothesized or shown to affect a
host of important behaviors and attitudes relating to care, including
seeking care, disclosing private information, complying with treatment,
and being satisfied with care. Moreover, trust may be a mediator of
measurable clinical outcomes and a key factor in the mind–body
interactions that underlie placebo/nocebo effects and the
effectiveness of alternative medicine. It is no surprise, then, that
preserving, justifying, and enhancing trust is the fundamental goal of
much of medical ethics, and is a prominent objective in healthcare law
and public policy. Discussions of trust and related concepts were
commonplace in professionally based medical ethics prior to the 1970s.This research was supported in part by the Robert
Wood Johnson Foundation, under its Patient-Provider Relationship Initiative.
Several colleagues contributed to the development of these ideas,
including Elizabeth Dugan, Ph.D., Douglas Levine, Ph.D., Beiyao Zheng,
Ph.D., Raj Balkrishnan, Ph.D., and Charles Rawlings, M.D. This article
is based in part on a prior article and book chapter.Hall MA. The ethics and empirics of trust. In:
Englehardt TH, Bondeson W, eds. The Ethics of Managed Care:
Professional Integrity and Patient Rights. Amsterdam:
Kluwer;2003:109–26.Hall MA.
Law, medicine and trust. Stanford Law Review
2002;55:463–527.