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Series:   Elements in Public and Nonprofit Administration

Sustainable Inclusion through Performance-Driven Practices

An Evidence-Based, Dynamic Systems Framework

Published online by Cambridge University Press:  24 April 2025

Ruth Sessler Bernstein  and
Paul Salipante
Ruth Sessler Bernstein
Affiliation:
Pepperdine University
Paul Salipante
Affiliation:
Case Western Reserve University

Summary

How can organizations better achieve inclusion, equity, and superior performance from diversity? Decades of stalled progress require a wider range of policies. Applying a system thinking approach to a transdisciplinary synthesis of research findings, the authors' comprehensive framework guides inquiry and practice by identifying problematic dynamics. Comparative case studies reveal, in contrast, favorable dynamics of intergroup contact that result from an evolved elaboration of practices for inclusive interactions, socialization, and accountability. Over time, when promoted for mission attainment, applied to all members, and customized to the workgroup, the practices generate inclusion, equity, and superior performance.
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Keywords

inclusive interactionsdiversityperformanceequityaccountabilityanti-inclusive practicessystem dynamics thinking
Type
Element
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Series: Elements in Public and Nonprofit Administration
Online ISBN: 9781009551540
Publisher: Cambridge University Press
Print publication: 24 April 2025

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