Book contents
- Frontmatter
- Contents
- Foreword
- Preface
- Acknowledgments
- List of acronyms and abbreviations
- PART 1 OVERVIEW
- PART 2 BUSINESS ARCHITECTURE
- PART 3 SERVICE-ORIENTED ARCHITECTURE
- PART 4 SERVICE-ORIENTED MANAGEMENT
- 11 The “big picture”
- 12 Service-level agreements
- 13 Cultural factors
- PART 5 CASE STUDIES
- References
- Useful sources of information
- Index
12 - Service-level agreements
from PART 4 - SERVICE-ORIENTED MANAGEMENT
Published online by Cambridge University Press: 31 July 2009
Book contents
- Frontmatter
- Contents
- Foreword
- Preface
- Acknowledgments
- List of acronyms and abbreviations
- PART 1 OVERVIEW
- PART 2 BUSINESS ARCHITECTURE
- PART 3 SERVICE-ORIENTED ARCHITECTURE
- PART 4 SERVICE-ORIENTED MANAGEMENT
- 11 The “big picture”
- 12 Service-level agreements
- 13 Cultural factors
- PART 5 CASE STUDIES
- References
- Useful sources of information
- Index
Summary
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- Service OrientationWinning Strategies and Best Practices, pp. 228 - 244Publisher: Cambridge University PressPrint publication year: 2006