Zyblock, DM. Nursing presence in contemporary nursing practice. Nursing Forum. April–June 2010;45(2):120–24.Google Scholar

Gaines, K. Nurses Ranked Most Trusted Profession 19 Years in a Row. Nurse. Org: January 19, 2021. https://nurse.org/articles/nursing-ranked-most-honest-profession/ (Accessed 29/05/2021).Google Scholar

Editors, History.com. Florence Nightingale. April 17, 2020. www.history.com/topics/womens-history/florence-nightingale-1 (Accessed 29/05/2021).Google Scholar

McMenamin, A, Sun, C, and Prufeta, P, et al. The evolution of evidence-based practice. Nursing Management. September 2019;50(9):14–19.Google Scholar

Fee, E and Garofalo, M. Florence Nightingale and the Crimean War. American Journal of Public Health. August 2011;100(9):1591.Google Scholar

Kohn, LT, Corrigan, JM, Donaldson, MS, eds., To Err Is Human. Institute of Medicine (US) Committee on Quality of Health Care in America. Washington, DC, National Academies Press; 2000. www.ncbi.nlm.nih.gov/books/NBK225174/ (Accessed 1/11/2020).Google Scholar

AeroGuard. What Is Crew Resource Management (CRM)? August 10, 2020. www.flyaeroguard.com/blog/what-is-crew-resource-management/ (Accessed 30/05/2021).Google Scholar

American Psychological Association, Science in Action. Safer Air Travel Through Crew Resource Management. February 2014. www.apa.org/action/resources/research-in-action/crew (Accessed 20/05/2021).Google Scholar

U.S. Departments of Transportation Federal Aviation Administration Advisory Circular: Crew Resource Management Training, AC 120-51E. January 22, 2004. www.faa.gov/documentlibrary/media/advisory_circular/ac120-51e.pdf (Accessed 31/07/2021).Google Scholar

The Joint Commission’s Annual report on Quality and Safety 2007. 46. www.jointcommission.org/-/media/tjc/documents/accred-and-cert/hap/annual-report/2007_annual_reportpdf.pdf?db=web&hash=2092D322E8296BCE340B5FF331BDAD82 (Accessed 30/05/2021).Google Scholar

Sayre, MM, McNeese-Smith, D, Phillips, LR, et al. A strategy to improve nurses speaking up and collaborating for patient safety. JONA: The Journal of Nursing Administration. 2012;42(10):458–460.Google Scholar

Rainer, J. Speaking up: Factors and issues in nurses advocating for patients when patients are in jeopardy. Journal of Nursing Care Quality. 2015;30(1):53–62.CrossRefGoogle Scholar

Nsiah, C, Siakwa, M, and Ninnoni, J. Registered Nurses’ description of patient advocacy in the clinical setting. Nursing Open. 2019;6(3):1124–1132. https://doi.org/10.1002/nop2.307 (Accessed 7/19/22).Google Scholar

Rainer, JB, and Schneider, JK. Testing a model of speaking up in nursing. JONA: The Journal of Nursing Administration. June 2020;50(6):349–354.Google Scholar

Wong, CA, Cumming, GG, and Ducharme, L. The relationship between nursing leadership and patient outcomes: A systematic review update. Journal of Nursing Management. 2013;21:709–724.Google Scholar

Conner, J. The average person forgets 4 things a day; 2013. Available at: https://us105fm.com/the-average-person-forgets-4-things-a-day/ (Accessed 7/4/22).Google Scholar

Joint Commission’s Annual Report on Quality and Safety 2007. www.jointcommission.org/assets/1/6/2007_Annual_Report.pdfGoogle Scholar

Vermeir, P, Vandijck, D, Degroote, S, et al. Communication in healthcare: A narrative review of the literature and practical recommendations. International Journal of Clinical Practice. 2015;69(11):1257–1267. [published Online First: 2015/07/06].Google Scholar

Foronda, C, MacWilliams, B, and McArthur, E. Interprofessional communication in healthcare: An integrative review. Nurse Education in Practice. 2016;19:36–40.CrossRefGoogle Scholar

https://militarybenefits.info/military-alphabet/ (Accessed 4/25/2021).Google Scholar

Pilot responsibility for compliance with air traffic control clearances and instructions, 64 Federal Register 15911–15914 (1999), part IV.Google Scholar

www.tailstrike.com/150109.htm (Accessed 4/25/2021).Google Scholar

TeamSTEPPS Fundamentals Course. www.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1evidencebase.htmlGoogle Scholar

Pocket Guide, TeamSTEPPS 2.0:Team Strategies & Tools to Enhance Performance and Patient Safety. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/pocketguide.pdfGoogle Scholar

Joint Commission on Accreditation of Healthcare Organization. 2004 National Patient Safety Goals. www.jcaho.com/accredited+organizations/laboratory+services/standards/revisions/npsg_lab.htmGoogle Scholar

Barenfanger, J, Sautter, RL, Lang, DL, et al. Improving patient safety by repeating (read-back) telephone reports of critical information. American Journal of Clinical Pathology. June 2004;121(6):801–803.Google Scholar

National Coordinating Council for Medication Error Reporting and Prevention: Recommendations to Reduce Medication Errors Associated with Verbal Medication Orders and Prescriptions: adopted February 20, 2001. www.nccmerp.org/recommendations-reduce-medication-errors-associated-verbal-medication-orders-and-prescriptions.Google Scholar

Boyd, M, Cumin, D, Lombard, B, et al. Read-back improves information transfer in simulated clinical crises. BMJ Quality & Safety. December 2014;23(12):989–993.Google Scholar

Institute for Healthcare Improvement, Cambridge, MA, USA. SBAR Tool: Situation-Background-Assessment-Recommendation www.ihi.org/resources/Pages/Tools/SBARToolkit.aspx (Accessed 7/24/22).Google Scholar

Haig, KM, Sutton, S, and Whittington, J. SBAR: A shared mental model for improving communication between clinicians. Joint Commission Journal on Quality & Patient Safety. 2006;32(3):167–175.Google Scholar

Lee, SY, Dong, L, Lim, YH, et al. SBAR: Towards a common interprofessional team-based communication tool. Medical Education. 2016;50:1167–1168.Google Scholar

Marshall, S, Harrison, J, and Flanagan, B. The teaching of a structured tool improves the clarity and content of interprofessional clinical communication. BMJ Quality & Safety. 2009;18:137–140.Google Scholar

Beckett, CD and Kipnis, G. Collaborative communication: Integrating SBAR to improve quality/patient safety outcomes. Journal for Healthcare Quality. September–October 2009; 31(5):19–28.Google Scholar

Dingley, C, Daugherty, K, Derieg, MK, et al. Improving patient safety through provider communication strategy enhancements. Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 3: Performance and Tools).Google ScholarGoogle Scholar

Crew Resource Management. Vanderbilt University Medical Center. ww2.mc.vanderbilt.edu/crew_training/17183Google Scholar

Lewin, K. Field Theory in Social Science. New York, Harper & Row, 1951.Google Scholar

Armstrong, M. A Handbook of Human Resource Management Practice. 10th ed., London, Kogan Page Business, 2006.Google Scholar

Robbins, SP. Organizational Behavior. Mishawaka, IN, Better World Books, 2005.Google Scholar

Thurley, K. Supervision. A Reappraisal. London, Heinemann, 1979.Google Scholar

Kotter, JP. Leading Change. Boston, Harvard Business School Press, 1996.Google Scholar

www.mindtools.com/pages/article/newPPM_96.htm (Accessed 05/08/2021).Google Scholar

www.stages-of-grief-recovery.com/kubler-ross-stages-of-grief.html (Accessed 05/08/2021).Google Scholar

www.educational-business-articles.com/change-curve/ (Accessed 05/08/2021).Google Scholar

Fisher, JM, 1999/2012. www.r10.global/wp-content/uploads/2017/05/fisher-transition-curve-2012-1.pdf (Accessed 05/08/2021).Google Scholar

Thaler, RH and Sunstein, CR. Nudge. Improving Decisions about Health, Wealth, and Happiness. New Haven, CT, Yale University Press, 2008.Google Scholar

Sobek, DK and Smalley, A. Understanding A3 Thinking: A critical Component of Toyota’s PDCA Management System. Boca Raton, FL, Productivity Press, 2008.Google Scholar

www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/#29f895803891 (Accessed 05/08/2021).Google Scholar

Schein, EH. Humble Inquiry: The Gentle Art of Asking Instead of Telling. San Francisco, Berrett-Koehler, 2013.Google Scholar

Martin, LD, Rampersad, SE, Geiduschek, JM, et al. Modification of anesthesia practice reduces catheter-associated bloodstream infections: A quality improvement initiative. Pediatric Anesthesia. 2013;23:588–596.Google Scholar

Rampersad, SE, Martin, LD, Geiduschek, JM, et al. Video observation of anesthesia practice: A useful and reliable tool for quality improvement initiatives. Pediatric Anesthesia. 2013;23:627–633.CrossRefGoogle Scholar

Walton, MM. Hierarchies: The Berlin Wall of patient safety. Quality and Safety in Health Care. 2006;15:229–230.Google Scholar

Low, DK, Reed, MA, Geiduschek, JM, et al. Striving for a zero-error patient surgical journey through adoption of aviation style challenge and response flow checklists: A quality improvement project. Pediatric Anesthesia. 2013;23:571–578.CrossRefGoogle Scholar