Book contents
- Frontmatter
- Contents
- List of figures
- List of tables
- List of boxes
- Preface
- Acknowledgments
- 1 Crazy systems, Kafka circuits, and unusual routines
- 2 Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems
- 3 Getting personal: unusual routines at the customer service interface
- 4 A multi-theoretical foundation for understanding unusual routines
- 5 A detailed case study of unusual routines
- 6 Summary and discussion of the case study results
- 7 Individual and organizational challenges to feedback
- 8 A multi-level and cross-disciplinary summary of concepts related to unusual routines
- 9 Recommendations for resolving and mitigating unusual routines and related phenomena
- 10 Summary and a tentative integrated model of unusual routines
- References
- Index
List of figures
Published online by Cambridge University Press: 10 January 2011
- Frontmatter
- Contents
- List of figures
- List of tables
- List of boxes
- Preface
- Acknowledgments
- 1 Crazy systems, Kafka circuits, and unusual routines
- 2 Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems
- 3 Getting personal: unusual routines at the customer service interface
- 4 A multi-theoretical foundation for understanding unusual routines
- 5 A detailed case study of unusual routines
- 6 Summary and discussion of the case study results
- 7 Individual and organizational challenges to feedback
- 8 A multi-level and cross-disciplinary summary of concepts related to unusual routines
- 9 Recommendations for resolving and mitigating unusual routines and related phenomena
- 10 Summary and a tentative integrated model of unusual routines
- References
- Index
Summary
- Type
- Chapter
- Information
- Organizations and Unusual RoutinesA Systems Analysis of Dysfunctional Feedback Processes, pp. viiiPublisher: Cambridge University PressPrint publication year: 2010