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14 - The implications of language boundaries on the development of trust in international management teams

Published online by Cambridge University Press:  05 June 2012

By
Jane Kassis Henderson
Edited by
Mark N. K. Saunders ,
Denise Skinner ,
Graham Dietz ,
Nicole Gillespie  and
Roy J. Lewicki
Jane Kassis Henderson
Affiliation:
ESCP Europe Paris campus
Mark N. K. Saunders
Affiliation:
University of Surrey
Denise Skinner
Affiliation:
Coventry University
Graham Dietz
Affiliation:
University of Durham
Nicole Gillespie
Affiliation:
University of Queensland
Roy J. Lewicki
Affiliation:
Ohio State University
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Summary

Summary

This chapter explores the concept of language boundaries in international teams in multinational companies which use English as their shared working language. Drawing on research in the fields of intercultural communication theory and sociolinguistics, and on references in the management literature, the analysis demonstrates how language boundaries in teams both foster trust within parties and hinder trust between parties. Empirical data from interviews with international executives illustrate how English as a shared working language can create as well as break down language boundaries. The chapter identifies the implications these boundaries have on the formation and maintenance of trust through cooperation and relationship building. Findings show that it is an awareness of language practices and sociolinguistic competence rather than expert language knowledge that fosters the development of trust in multicultural, multilingual teams.

Introduction

Many management teams in multinational companies are not only multicultural, but also multilingual as they are composed of speakers of different mother tongues. The language factor has become omnipresent in international organizations, and globalization implies that they conduct their operations in multiple language environments and through multilingual teams (Feely and Harzing, 2003; Welch et al., 2001). Language differences are often considered to be an obstacle and the concept of the language barrier is therefore a familiar one in such organizations. Indeed, it is so well known that its implications are often overlooked. Language barriers are visible obstacles to communication and occur when individuals who do not speak and understand each other's languages have difficulties working together.

Type
Chapter
Information
Organizational Trust
A Cultural Perspective
 , pp. 358 - 382
Publisher: Cambridge University Press
Print publication year: 2010

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