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Published online by Cambridge University Press: 04 August 2010
THE FOURTH SERIAL PHASE of the OOSP is the Maintain and Support phase, commonly referred to as maintenance and support in the structured world. This is where you keep the application running and as up-to-date as possible by:
supporting the efforts of users by providing training, answering their questions, and fixing any problems that they may encounter.
identifying any possible bugs with the application, prioritizing those bugs, and then addressing those bugs in a future release.
identifying any possible enhancements that can be made to the application, prioritizing those enhancements, and then making those enhancements in a future release of the application.
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