Book contents
- Frontmatter
- Contents
- List of Figures and Excerpts
- List of Tables
- List of Contributors
- Series Foreword
- Foreword by John Seely Brown
- Acknowledgments
- Introduction
- Part I Work Practice Study in Historical Context
- Part II Applying Work Practice Methods
- Part III Practices around Documents
- Part IV The Customer Front
- Part V Learning and Knowledge Sharing
- Part VI Competency Transfer
- References
- Index
- LEARNING IN DOING: SOCIAL, COGNITIVE AND COMPUTATIONAL PERSPECTIVES
Part IV - The Customer Front
Published online by Cambridge University Press: 05 August 2012
Book contents
- Frontmatter
- Contents
- List of Figures and Excerpts
- List of Tables
- List of Contributors
- Series Foreword
- Foreword by John Seely Brown
- Acknowledgments
- Introduction
- Part I Work Practice Study in Historical Context
- Part II Applying Work Practice Methods
- Part III Practices around Documents
- Part IV The Customer Front
- Part V Learning and Knowledge Sharing
- Part VI Competency Transfer
- References
- Index
- LEARNING IN DOING: SOCIAL, COGNITIVE AND COMPUTATIONAL PERSPECTIVES
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- Information
- Making Work VisibleEthnographically Grounded Case Studies of Work Practice, pp. 179 - 180Publisher: Cambridge University PressPrint publication year: 2011