Book contents
- The Interpersonal Dynamics of Emotion
- Studies in Emotion and Social Interaction
- The Interpersonal Dynamics of Emotion
- Copyright page
- Dedication
- Contents
- Figures
- Tables
- Preface
- Book part
- Chapter 1 Emotion
- Part I Emotions as Social Information Theory
- Part II Social effects of emotions: the empirical record
- Chapter 5 Social effects of emotions in close relationships
- Chapter 6 Social effects of emotions in groups
- Chapter 7 Social effects of emotions in conflict and negotiation
- CHAPTER 8 Social effects of emotions on consumer behavior and customer service
- CHAPTER 9 Social effects of emotions in leadership
- Part III Conclusions, implications, and new directions
- References
- Author Index
- Subject Index
- Studies in Emotion and Social Interaction
CHAPTER 8 - Social effects of emotions on consumer behavior and customer service
from Part II - Social effects of emotions: the empirical record
Published online by Cambridge University Press: 05 April 2016
- The Interpersonal Dynamics of Emotion
- Studies in Emotion and Social Interaction
- The Interpersonal Dynamics of Emotion
- Copyright page
- Dedication
- Contents
- Figures
- Tables
- Preface
- Book part
- Chapter 1 Emotion
- Part I Emotions as Social Information Theory
- Part II Social effects of emotions: the empirical record
- Chapter 5 Social effects of emotions in close relationships
- Chapter 6 Social effects of emotions in groups
- Chapter 7 Social effects of emotions in conflict and negotiation
- CHAPTER 8 Social effects of emotions on consumer behavior and customer service
- CHAPTER 9 Social effects of emotions in leadership
- Part III Conclusions, implications, and new directions
- References
- Author Index
- Subject Index
- Studies in Emotion and Social Interaction
Summary
- Type
- Chapter
- Information
- The Interpersonal Dynamics of EmotionToward an Integrative Theory of Emotions as Social Information, pp. 146 - 169Publisher: Cambridge University PressPrint publication year: 2016
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