from Section 11 - Professionalism, Patient Safety, Governance and Health Systems Management
Published online by Cambridge University Press: 27 July 2023
Key Learning Points
1. Patients and their representatives (family or friends) have identified effective communication as a critical component of high-quality care whilst in the ICU.
2. Support for patients’ advocates is, in some instances, just as important as the care of the patients themselves.
3. Do not underestimate the importance of prior preparation before meeting a family.
4. Given the dynamic ICU environment and the multi-professional nature of the care, clear documentation is imperative.
5. A medical record is a legally binding document.
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