Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-6dbcb7884d-2bcm2 Total loading time: 0 Render date: 2025-02-14T08:35:38.862Z Has data issue: false hasContentIssue false

Chapter 6 - The Emotional Life of Teams

Published online by Cambridge University Press:  28 February 2020

John Ballatt ,
Penelope Campling  and
Chris Maloney
Get access

Summary

Ideally, the work people do should bring out the best in them. This does not always happen. The previous chapter explored some of the reasons why individuals can find it hard to provide compassionate health and social care. This chapter is about group dynamics: how people behave in teams and how healthy team working can be supported, but also how teams behave in relation to other teams and how good team working can be replicated.

Most of us have some awareness that our behaviour can be affected by the group of people we are with, that working in a ‘good’ team is a very different experience from working in a ‘bad’ team. We may even have caught ourselves behaving out of character in a particular group situation, or celebrated having the ‘best brought out of us’ in another. Being part of a group or team can also provoke anxiety.

Type
Chapter
Information
Intelligent Kindness
Rehabilitating the Welfare State
 , pp. 66 - 82
Publisher: Cambridge University Press
Print publication year: 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Asch, S. E. (1951) Effects of group pressure upon the modification and distortion of judgment. In Groups, Leadership and Men (ed. Guetzkow, H.), pp. 177–190. Carnegie Press.Google Scholar
Bion, W. R. (1961) Experiences in Groups. Tavistock.Google Scholar
Blass, T. (ed.) (2000) Obedience to Authority: Current Perspectives on the Milgram Paradigm. Lawrence Erlbaum Associates.Google Scholar
Boehm, C. (2012) Moral Origins: The Evolution of Virtue, Altruism and Shame. Basic Books.Google Scholar
Bond, R. and Smith, P. (1996) Culture and conformity: a meta-analysis of studies using Asch’s (1952b, 1956) line judgement task. Psychological Bulletin. 119: 111–37.CrossRefGoogle Scholar
Borrill, C., West, M., Shapiro, D., et al (2000) Team working and effectiveness in healthcare. British Journal of Health Care Management. 6: 364–71.Google Scholar
Firth-Cozens, J. and Cornwell, J. (2009) The Point of Care. Enabling Compassionate Care in Acute Hospital Settings. King’s Fund.Google Scholar
Francis, R. (2010) The Independent Inquiry into Care Provided by Mid-Staffordshire NHS Foundation Trust, January 2005–March 2009. HMSO.Google Scholar
Francis, R. (2013) The Public Inquiry into the Mid-Staffordshire Foundation Trust, January 2005–March 2009. HMSOGoogle Scholar
line, Front (2017) Developing Outstanding Social Workers. What Makes Great First Line Leadership? Department of Education, HMSO.Google Scholar
Gilbert, P. (2009) The Compassionate Mind. Constable and Robinson.Google Scholar
Haigh, R. (2004) The quintessence of an effective team: some developmental dynamics for staff groups. In From Toxic Institutions to Therapeutic Environments (ed. Campling, P. and Haigh, R.), pp. 119–30. Royal College of Psychiatrists.Google Scholar
Haney, C., Bank, W. C. and Zimbardo, P. G. (1973) Interpersonal dynamics in a simulated prison. International Journal of Criminology and Penology. 1: 69–97.Google Scholar
Haslam, A., Miller, A., Reicher, S. (2014) The Journal of Social Issues Special Milgram Themed Edition, September 2014.Google Scholar
Jones, J. (2018) The Report of the Gosport Independent Panel. Available at: https://www.gosportpanel.independent.gov.uk/panel-report/ [last accessed 9 August, 2019].Google Scholar
Milgram, S. (1963) Behavioural study of obedience. Journal of Abnormal and Social Psychology. 67: 371–8.CrossRefGoogle ScholarPubMed
Nietzsche, F. (1886) Jenseits von Gut und Bose (Beyond Good and Evil). Druck und Verlag von C G Neumann, Chapter 4.Google Scholar
Reicher, S. and Haslam, S. (2006) Rethinking the psychology of tyranny: the BBC Prison Study. British Journal of Social Psychology. 45: 1–40.Google Scholar
Timko, C. and Moos, R. H. (2004) Measuring the therapeutic environment. In From Toxic Institutions to Therapeutic Environments (ed. Campling, P. and Haigh, R.), pp. 143–56. Royal College of Psychiatrists.Google Scholar
Zagier Roberts, V. (1994) The organisation of work: contributions from open systems theory. In The Unconscious At Work (eds. Obholzer, A. and Roberts, V.), pp. 28–38. Brunner-Routledge.Google Scholar
Zimbardo, P. (2007) The Lucifer Effect: Why Good People Turn Evil. Rider & Co.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×