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Published online by Cambridge University Press: 27 April 2023
This chapter describes what it means to measure the outcomes that matter most to people and describes the Capability, Comfort, and Calm outcome measurement framework developed by Elizabeth Teisberg and Scott Wallace.This framework orients measurement and improvement efforts around achieving health and the outcomes that matter most to patients. It also helps reframe existing measurement efforts into a framework that facilitates measuring the results of health care. This chapter outlines the following key principles in measuring health outcomes: measure at the individual patient level and measure during the course of care.
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