Book contents
- Designing Adaptive Organizations
- Cambridge Companions to Management
- Designing Adaptive Organizations
- Copyright page
- Dedication
- Contents
- Figures
- Tables
- Contributors
- Preface
- 1 Design Thinking in Organization Design
- 2 The Open Organization
- 3 Actor-Oriented Organizing
- 4 Collaborative Conflict Management
- 5 The Platform Organization
- 6 Circular Organizing
- 7 Organizing Intelligent Digital Actors
- 8 Agile Organizing
- 9 The Global Organization
- 10 Performance-Focused Organizing
- 11 The Healthy Organization
- 12 Modern Organizing
- Index
- References
4 - Collaborative Conflict Management
Published online by Cambridge University Press: 09 November 2023
Book contents
- Designing Adaptive Organizations
- Cambridge Companions to Management
- Designing Adaptive Organizations
- Copyright page
- Dedication
- Contents
- Figures
- Tables
- Contributors
- Preface
- 1 Design Thinking in Organization Design
- 2 The Open Organization
- 3 Actor-Oriented Organizing
- 4 Collaborative Conflict Management
- 5 The Platform Organization
- 6 Circular Organizing
- 7 Organizing Intelligent Digital Actors
- 8 Agile Organizing
- 9 The Global Organization
- 10 Performance-Focused Organizing
- 11 The Healthy Organization
- 12 Modern Organizing
- Index
- References
Summary
The ability to organize is our most valuable social technology. Organizing affects an enterprise’s efficiency, effectiveness, and ability to adapt. Modern organizations operate in increasingly complex, dynamic environments, which puts a premium on adaptation. Compared to traditional organizations, modern organizations are flatter and more open to their environment. Their processes are more generative and interactive – actors themselves generate and coordinate solutions rather than follow hierarchically devised plans and directives. Modern organizations search outside their boundaries for resources wherever they may exist. They coproduce products and services with suppliers, customers, and partners. They collaborate, both internally and externally, to learn and become more capable. In this book, leading voices in the field of organization design articulate and exemplify how a combination of agile processes, artificial intelligence, and digital platforms powers adaptive, sustainable, and healthy organizations.
Keywords
- Type
- Chapter
- Information
- Designing Adaptive Organizations , pp. 62 - 85Publisher: Cambridge University PressPrint publication year: 2023
References
Adler, P. S. & Heckscher, C. 2018. Collaboration as an organization design for shared purpose. In Ringel, L., Hiller, P., and Zietsma, C. (eds.), Toward Permeable Boundaries of Organizations? Research in the Sociology of Organizations, vol. 57: 81–112. Emerald Publishing Limited, Bingley, UK.Google Scholar
Aggarwal, V. A., Posen, H. E., & Workiewicz, M. 2017. Adaptive capacity to technological change: a microfoundational approach. Strategic Management Journal 38(6): 1212–1231.CrossRefGoogle Scholar
Alchian, A. A. & Demsetz, H. 1972. Production, information costs, and economic organization. American Economic Review 62(5): 777–795.Google Scholar
Arazy, O., Ortega, F., Nov, O., Yeo, L., & Balila, A. 2015. Functional roles and career paths in Wikipedia. Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. Association for Computing Machinery, New York: 1092–1105.Google Scholar
Askin, N. & Petriglieri, G. 2016. Tony Hsieh at Zappos: structure, culture, and radical change. Harvard Business School Case IN1249-PDF-ENG.Google Scholar
Barnard, C. 1938. The Functions of the Executive. Harvard University Press, Cambridge, MA.Google Scholar
Burton, R. M., Håkonsson, D. D., Nickerson, J., Puranam, P., Workiewicz, M., & Zenger, T. 2017. GitHub: exploring the space between boss-less and hierarchical forms of organizing. Journal of Organization Design 6(1): 1–19.Google Scholar
Camerer, C. F. & Knez, M. 1996. Coordination, organizational boundaries, and fads in business practices. Industrial and Corporate Change 5: 89–112.Google Scholar
Chandler, A. D. 1962. Strategy and Structure: Chapters in the History of American Industrial Enterprise. MIT Press, Cambridge, MA.Google Scholar
Chatman, J. A. & O’Reilly, C. A. 2016. Paradigm lost: reinvigorating the study of organizational culture. Research in Organizational Behavior 36: 199–224.Google Scholar
Cosmides, L. & Tooby, J. 1997. Evolutionary Psychology: A Primer. Center for Evolutionary Psychology, University of California, Santa Barbara, CA.Google Scholar
DeChurch, L. A., Mesmer-Magnus, J. R., & Doty, D. 2013. Moving beyond relationship and task conflict: toward a process-state perspective. Journal of Applied Psychology 98(4): 559–578.Google Scholar
Demsetz, H. 1988. The theory of the firm revisited. Journal of Law, Economics, and Organization 4(1): 141–161.Google Scholar
Dietz, T., Ostrom, E., & Stern, P. C. 2003. The struggle to govern the commons. Science 302(5652): 1907–1912.Google Scholar
Dunbar, R. 1992. Neocortex size as a constraint on group size in primates. Journal of Human Evolution 22(6): 469–493.CrossRefGoogle Scholar
Faraj, S., & Johnson, S. L. 2011. Network exchange patterns in online communities. Organization Science 22(6): 1464–1480.CrossRefGoogle Scholar
Faraj, S., von Krogh, G., Monteiro, E., & Lakhani, K. R. 2016. Special section introduction – online community as space for knowledge flows. Information Systems Research 27(4): 668–684.Google Scholar
Felin, T. 2015. Valve Corporation: strategy tipping points and thresholds. Journal of Organization Design 4(2): 10–11.Google Scholar
Fjeldstad, Ø. D., Snow, C. C., Miles, R. E., & Lettl, C. 2012. The architecture of collaboration. Strategic Management Journal 33(6): 734–750.CrossRefGoogle Scholar
Forte, A., Larco, V., & Bruckman, A. 2009. Decentralization in Wikipedia governance. Journal of Management Information Systems 26(1): 49–72.Google Scholar
Foss, N. J. & Dobrajska, M. 2015. Valve’s way: wayward, visionary, or voguish? Journal of Organization Design 4(2): 12–15.CrossRefGoogle Scholar
Freeland, R. F. 1996. Governance, consent, and organizational change. American Journal of Sociology 102(2): 483–526.Google Scholar
Freeland, R. F. & Zuckerman, E. W. 2018. The problems and promises of hierarchy: voice rights and the firm. Unpublished manuscript, University of Wisconsin and MIT Sloan School of Management.Google Scholar
Gulati, R., Puranam, P., & Tushman, M. 2012. Meta-organization design: rethinking design in interorganizational and community contexts. Strategic Management Journal 33(6): 571–586.Google Scholar
He, F., Puranam, P., Shrestha, Y. R., & von Krogh, G. 2020. Resolving governance disputes in communities: a study of software license decisions. Strategic Management Journal 41(10): 1837–1868.CrossRefGoogle Scholar
Heath, C. & Staudenmayer, N. 2000. Coordination neglect: how lay theories of organizing complicate coordination in organizations. Research in Organizational Behavior 22: 153–191.CrossRefGoogle Scholar
Heckscher, C. & Adler, P. 2006. The Firm as a Collaborative Community: Reconstructing Trust in the Knowledge Economy. Oxford University Press, New York, NY.Google Scholar
Henrich, J. 2017. The Secret of Our Success: How Culture Is Driving Human Evolution, Domesticating Our Species, and Making Us Smarter. Princeton University Press, Princeton, NJ.Google Scholar
Jensen, C. & Scacchi, W. 2005. Collaboration, leadership, control, and conflict negotiation and the Netbeans.org open source software development community. Proceedings of the 38th Annual Hawaii International Conference, Honolulu, HI.Google Scholar
Jeppesen, L. B., & Lakhani, K. R. 2010. Marginality and problem-solving effectiveness in broadcast search. Organization Science 21(5): 1016–1033.Google Scholar
Kane, G. C., Johnson, J., & Majchrzak, A. 2012. Emergent life cycle: the tension between knowledge change and knowledge retention in open online co-production communities. Management Science 60(12): 3026–3048.Google Scholar
Kittur, A., Suh, B., Pendleton, B. A., & Chi, E. H. 2007. He says, she says: conflict and coordination in Wikipedia. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, San Jose, CA.CrossRefGoogle Scholar
Klapper, H. & Reitzig, M. 2018. On the effects of authority on peer motivation: learning from Wikipedia. Strategic Management Journal 39(8): 2178–2203.Google Scholar
Koçak, Ö. & Puranam, P. 2018. Designing a culture of collaboration: when changing beliefs is (not) enough. In Joseph, J., Baumann, O., Burton, R. M., and Srikanth, K. (eds.), Organization Design, Advances in Strategic Management, vol. 1: 27–52. Emerald Publishing, Bingley, UK.Google Scholar
Kogut, B. & Metiu, A. 2001. Open-source software development and distributed innovation. Oxford Review of Economic Policy 17(2): 248–264.Google Scholar
Kollock, P. 1998. Social dilemmas: the anatomy of cooperation. Annual Review of Sociology 24: 183–214.Google Scholar
Laloux, F. 2014. Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage in Human Consciousness. Parker Nelson Publishing, Millis, MA.Google Scholar
Langlois, R. N. & Garzarelli, G. 2008. Of hackers and hairdressers: modularity and the organizational economics of open-source collaboration. Industry and Innovation 15(2): 125–143.Google Scholar
Lansing, J. S. 1987. Balinese “water temples” and the management of irrigation. American Anthropologist 89(2): 326–341.CrossRefGoogle Scholar
Lansing, J. S. 1991. Priests and Programmers: Technologies of Power in the Engineered Landscape of Bali. Princeton University Press, Princeton, NJ.Google Scholar
Lansing, J. S. & Kremer, J. N. 1993. Emergent properties of Balinese water temple networks: co-adaptation on a rugged fitness landscape. American Anthropologist 95(1): 97–114.CrossRefGoogle Scholar
Lansing, J. S., Thurner, S., Chung, N. N. et al. 2017. Adaptive self-organization of Bali’s ancient rice terraces. Proceedings of the National Academy of Sciences 114(25): 6504–6509.Google Scholar
Lawrence, P. R. & Lorsch, J. W. 1967. Organization and Environment: Managing Differentiation and Integration. Harvard University Press, Cambridge, MA.Google Scholar
Lee, G. K. & Cole, R. E. 2003. From a firm-based to a community-based model of knowledge creation: the case of the Linux kernel development. Organization Science 14(6): 633–649.Google Scholar
Lee, M. Y. & Edmondson, A. C. 2017. Self-managing organizations: exploring the limits of less-hierarchical organizing. Research in Organizational Behavior 37: 35–58.CrossRefGoogle Scholar
MacCormack, A. D., Rusnak, J., & Baldwin, C. Y. 2006. Exploring the structure of complex software designs: an empirical study of open source and proprietary code. Management Science 52: 1015–1030.CrossRefGoogle Scholar
Malone, T. W. 2004. The Future of Work: How the New Order of Business Will Shape Your Organization, Your Management Style, and Your Life. Harvard Business School Press, Boston, MA.Google Scholar
Malone, T. W. 2016. Superminds: The Surprising Power of People and Computers Thinking Together. Hachette Book Group, New York, NY.Google Scholar
Mintzberg, H. 1979. The Structuring of Organizations: A Synthesis of the Research. Prentice-Hall, Englewood Cliffs, NJ.Google Scholar
Morgan, J. 2012. The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools. McGraw-Hill, New York, NY.Google Scholar
Mortensen, M. & Haas, M. R. 2018. Perspective – rethinking teams: from bounded membership to dynamic participation. Organization Science 29(2): 341–355.Google Scholar
Nicholson, N. 1997. Evolutionary psychology: toward a new view of human nature and organizational society. Human Relations 50(9): 1053–1078.Google Scholar
O’Reilly, C. A. & Chatman, J. A. 1996. Culture as social control: corporations, cults, and commitment. In Staw, B. M. and Cummings, L. L. (eds.), Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews, Vol. 18: 157–200. Elsevier Science/JAI Press, Oxford.Google Scholar
Ostrom, E. 1990. Governing the Commons: The Evolution of Institutions for Collective Action. Cambridge University Press, Cambridge, UK.Google Scholar
Ostrom, E. 2005. Understanding Institutional Diversity. Princeton University Press, Princeton, NJ.Google Scholar
Ostrom, E., Gardner, R., Walker, J., & Walker, J. 1994. Rules, Games, and Common-Pool Resources. University of Michigan Press, Ann Arbor, MI.Google Scholar
Ouchi, W. G. 1980. Markets, bureaucracies, and clans. Administrative Science Quarterly 25(1): 129–141.Google Scholar
Piskorski, J. & Gorbatai, A. 2017. Testing Coleman’s social-norm enforcement mechanism: evidence from Wikipedia. American Journal of Sociology 122(4): 1183–1222.Google Scholar
Piskorski, M. & Spadini, L. 2007. Procter & Gamble: Organization 2005. Harvard Business School Case 707402-PDF-ENG.Google Scholar
Pittman, T. S. & Zeigler, K. R. 2007. Basic human needs. In Kruglanski, A. W. and Higgins, E. T. (eds.), Social Psychology: Handbook of Basic Principles: 473–489. The Guilford Press, New York, NY.Google Scholar
Prendergast, C. 1999. The provision of incentives in firms. Journal of Economic Literature 37(1): 7–63.CrossRefGoogle Scholar
Puranam, P. 2018. The Microstructure of Organizations. Oxford University Press, Oxford, UK.Google Scholar
Puranam, P. & Håkonsson, D. D. 2015. Valve’s way. Journal of Organization Design 4(2): 2–4.CrossRefGoogle Scholar
Puranam, P., Alexy, O., & Reitzig, M. 2014. What’s “new” about new forms of organizing? Academy of Management Review 39(2): 162–180.Google Scholar
Puranam, P., Raveendran, M., & Knudsen, T. 2012. Organization design: the epistemic interdependence perspective. Academy of Management Review 37(3): 419–440.Google Scholar
Robertson, B. J. 2015. Holacracy: The New Management System for a Rapidly Changing World. Macmillan, New York, NY.Google Scholar
Ryan, R. M. & Deci, E. L. 2018. Self-Determination Theory: Basic Psychological Needs in Motivation, Development and Wellness. The Guilford Press, New York, NY.Google Scholar
Smith, A. 1776. An Inquiry into the Nature and Causes of the Wealth of Nations. W. Strahan and T. Cadell, London, UK.Google Scholar
Stewart, K. J. & Gosain, S. 2006. The impact of ideology and effectiveness in open source software development teams. MIS Quarterly 30(2): 291–314.Google Scholar
Turco, C. 2016. The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media. Columbia University Press, New York, NY.CrossRefGoogle Scholar
Van Vugt, M. 2006. Evolutionary origins of leadership and followership. Personality and Social Psychology Review 10(4): 354–371.CrossRefGoogle ScholarPubMed
Van Vugt, M. 2017. Evolutionary psychology: theoretical foundations for the study of organizations. Journal of Organization Design 6(9). https://doi.org/10.1186/s41469-017-0019-9.Google Scholar
Van Vugt, M. & Ahuja, A. 2011. Naturally Selected: The Evolutionary Science of Leadership. HarperCollins, New York, NY.Google Scholar
Wang, J., Shih, P. C., & Carroll, J. M. 2015. Revisiting Linus’s Law: benefits and challenges of open source software peer review. International Journal of Human-Computer Studies 77: 52–65.Google Scholar
Williamson, O. E. 1975. Markets and Hierarchies: Analysis and Antitrust Implications. Free Press, New York, NY.Google Scholar
Wilson, D. S., Ostrom, E., & Cox, M. E. 2013. Generalizing the core design principles for the efficacy of groups. Journal of Economic Behavior & Organization 90: 21–32.Google Scholar
Zenger, T. 2015. Valve Corporation: composing internal markets. Journal of Organization Design 4(2): 20–22.Google Scholar