Skip to main content Accessibility help
×
Hostname: page-component-78c5997874-j824f Total loading time: 0 Render date: 2024-11-06T04:17:36.477Z Has data issue: false hasContentIssue false

13 - Communication Skills (Comskil) Training for Oncology Nurses to Improve Patient-Centered Care

from Part IV - Support and Caregiving in Health and Relationships

Published online by Cambridge University Press:  09 November 2018

Jennifer A. Theiss
Affiliation:
Rutgers University, New Jersey
Kathryn Greene
Affiliation:
Rutgers University, New Jersey
Get access
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2018

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Baer, L., & Weinstein, E. (2013). Improving oncology nurses’ communication skills for difficult conversations. Clinical Journal of Oncology Nursing, 17, E45E51. doi: 10.1188/13.CJON.E45-E51Google Scholar
Banerjee, S. C., Manna, R., Coyle, N., Hammonds, S., Gallegos, T. E., Zaider, T., … Parker, P. A. (2017). The implementation and evaluation of a communication skills training program for oncology nurses. Translational Behavioral Medicine, 7, 615623. doi: 10.1007/s13142-017–0473-5.Google Scholar
Banerjee, S. C., Manna, R., Coyle, N., Shen, M. J., Pehrson, C., Zaider, T., … Bylund, C. L. (2016). Oncology nurses’ communication challenges with patients and families: A qualitative study. Nurse Education in Practice, 16, 193201. doi: 10.1016/j.nepr.2015.07.007Google Scholar
Baumann, L. C. (2003). Culture and illness representation. In Cameron, L. D. & Leventhal, H. (Eds.), The self-regulation of health and illness behavior (pp. 242254). New York, NY: Routledge.Google Scholar
Berger, C. R. (1997). Planning strategic interaction: Attaining goals through communicative action. Mahwah, NJ: Lawrence Erlbaum Associates.Google Scholar
Bridges, J., Nicholson, C., Maben, J., Pope, C., Flatley, M., Wilkinson, C., … Tziggili, M. (2013). Capacity for care: Meta-ethnography of acute care nurses’ experiences of the nurse–patient relationship. Journal of Advanced Nursing, 69, 760772. doi: 10.1111/jan.12050Google Scholar
Brown, R.F., & Bylund, C. L. (2008). Communication skills training: Describing a new conceptual model. Academic Medicine, 83, 3744. doi: 10.1097/ACM.0b013e31815c631eGoogle Scholar
Bylund, C. L., Brown, R. F., Bialer, P. A., Levin, T. T., Lubrano di Ciccone, B., & Kissane, D. W. (2011). Developing and implementing an advanced communication training program in oncology at a comprehensive cancer center. Journal of Cancer Education, 26, 604611. doi: 10.1007/s13187-011–0226-yGoogle Scholar
Bylund, C. L., Brown, R., Gueguen, J. A., Diamond, C., Bianculli, J., & Kissane, D. W. (2010). The implementation and assessment of a comprehensive communication skills training curriculum for oncologists. Psycho-Oncology, 19, 583593. doi: 10.1002/pon.1585Google Scholar
Cameron, L., Leventhal, E. A., & Leventhal, H. (1993). Symptom representations and affect as determinants of care seeking in a community-dwelling, adult sample population. Health Psychology, 12, 171179. doi: 10.1037/0278–6133.12.3.171CrossRefGoogle Scholar
Cegala, D. J., & Broz, S. L. (2002). Physician communication skills training: A review of the theoretical backgrounds, objectives and skills. Medical Education, 36, 10041016. doi: 10.1046/j.1365–2923.2002.01331.xCrossRefGoogle ScholarPubMed
Chen, C. H., & Raingruber, B. (2014). Educational needs of inpatient oncology nurses in providing psychosocial care. Clinical Journal of Oncology Nursing, 18, E1E5. doi: 10.1188/14.CJON.E1-E5Google Scholar
Coyle, N., Manna, R., Shen, M. J., Banerjee, S. C., Penn, S., Pehrson, C., … Bylund, C. L. (2015). Discussing death, dying, and end-of-life goals of care: Adaptation and initial evaluation of a communication skills training module for oncology nurses. Clinical Journal of Oncology Nursing, 19, 697702. doi: 10.1188/15.CJON.697–702CrossRefGoogle Scholar
Coyne, J. C., & Racioppo, M. W. (2000). Never the twain shall meet? Closing the gap between coping research and clinical intervention research. The American Psychologist, 55, 655664. doi: 10.1037/0003-066X.55.6.655CrossRefGoogle ScholarPubMed
Delvaux, N., Razavi, D., Marchal, S., Bredart, A., Farvacques, C., & Slachmuylder, J. L. (2004). Effects of a 105 hours psychological training program on attitudes, communication skills and occupational stress in oncology: A randomized study. British Journal of Cancer, 90, 106114. doi: 10.1038/sj.bjc.6601459Google Scholar
Donovan, H. S., & Ward, S. (2001). A representational approach to patient education. Journal of Nursing Scholarship, 33, 211216. doi: 10.1111/j.1547–5069.2001.00211.xCrossRefGoogle ScholarPubMed
Emold, C., Schneider, N., Meller, I., & Yagil, Y. (2011). Communication skills, working environment and burnout among oncology nurses. European Journal of Oncology Nursing, 15, 358363. doi: 10.1016/j.ejon.2010.08.001.Google Scholar
Epstein, R. M., & Street, R. L. (2007). Patient-centered communication in cancer care: Promoting healing and reducing suffering. Bethesda, MD: National Cancer Institute.Google Scholar
Farrington, N., & Townsend, K. (2014). Enhancing nurse-patient communication: A critical reflection. British Journal of Nursing, 23, 771775. doi: 10.12968/bjon.2014.23.14.771CrossRefGoogle ScholarPubMed
Ferrell, B., McCabe, M. S., & Levit, L. (2013). The Institute of Medicine report on high-quality cancer care: Implications for oncology nursing. Oncology Nursing Forum, 40, 603609. doi: 10.1188/13.ONF.603–609.CrossRefGoogle ScholarPubMed
Finke, E., Light, J., & Kitko, L. (2008). A systematic review of the effectiveness of nurse communication with patients with complex communication needs with a focus on the use of augmentative and alternative communication. Journal of Clinical Nursing, 17, 20122015. doi: 10.1111/j.1365–2702.2008.02373.xCrossRefGoogle ScholarPubMed
Fuszard, B., Slocum, L. I., & Wiggers, D. E. (1990). Rural nurses. Part II, Surviving the nurse shortage. The Journal of Nursing Administration, 20(5), 4146. Retrieved from: http://journals.lww.com/jonajournal/Citation/1990/05000/Rural_Nurses__Part_II,_Surviving_the_Nurse.10.aspxGoogle Scholar
Gomez-Urquiza, J., Aneas-Lopez, A., Fuente-Solana, E., Albendin-Garcia, L., Diaz-Rodriquez, L., & Fuente, G. (2016). Prevalence, risk factors and levels of burnout among oncology nurses: A systematic review. Oncology Nursing Forum, 43, E104-E120. doi: 10.1188/16.ONF.E104-E120CrossRefGoogle ScholarPubMed
Hale, E. D., Treharne, G. J., & Kitas, G. D. (2007). The common-sense model of self-regulation of health and illness: How can we use it to understand and respond to our patients’ needs? Rheumatology, 46, 904906. doi: 10.1093/rheumatology/kem060Google Scholar
Hamric, A. B. (2001). Reflections on being in the middle. Nursing Outlook, 49, 254257. doi: 10.1067/mno.2001.120247Google Scholar
Happ, M. B., Garrett, K., Thomas, D. D., Tate, J., George, E., Houze, M, … Sereika, S. (2011). Nurse-patient communication interactions in the intensive care unit. American Journal of Critical Care, 20, e28e40. doi: 10.4037/ajcc2011433CrossRefGoogle ScholarPubMed
Havens, D. S., Vasey, J., Gittell, J. H., & Lin, W. T. (2010). Relational coordination among nurses and other providers: Impact on the quality of patient care. Journal of Nursing Management, 18, 926937. doi: 10.1111/j.1365–2834.2010.01138.xGoogle Scholar
Heaven, C., Clegg, J., & Maguire, P. (2006). Transfer of communication skills training from workshop to workplace: The impact of clinical supervision. Patient Education & Counseling, 60, 313325. doi: 10.1016/j.pec.2005.08.008Google Scholar
Hill, L. G., & Betz, D. L. (2005). Revisiting the retrospective pretest. American Journal of Evaluation, 26, 501517. doi: 10.1177/1098214005281356Google Scholar
Horne, R. (2003). Treatment perceptions and self-regulation. In Cameron, L. D. & Leventhal, H. (Eds.), The self-regulation of health and illness behavior (pp. 138153). London: Routledge.Google Scholar
Hulsman, R. L. (2009). Shifting goals in medical communication. Determinants of goal detection and response formation. Patient Education & Counseling, 74, 302308. doi: 10.1016/j.pec.2008.12.001Google Scholar
Institute of Medicine. (2013). Delivering high-quality cancer care: Charting a new course for a system in crisis. Washington, DC: National Academies Press.Google Scholar
Institute of Medicine; Committee on Quality of Health Care in America. (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academies Press.Google Scholar
Jors, K., Seibel, K., Bardenheuer, H., Buchheidt, D., Mayer-Steinacker, R., Viehrig, M., … Becker, G. (2016). Education in end-of-life care: What do experienced professionals find important? Journal of Cancer Education, 31, 272278. doi: 10.1007/s13187-015–0811-6Google Scholar
Kirkpatrick, D. L. (1967). Evaluation of training. In Craig, R. & Bittlel, I. (Eds.), Training and development handbook. New York, NY: McGraw-Hill.Google Scholar
Kissane, D. W., Bylund, C. L., Banerjee, S. C., Bialer, P., Levin, T., Maloney, E. K., & D’Agostino, T. (2012). Special series (Whole patient): Communication skills training for oncology professionals. Journal of Clinical Oncology, 30, 12421247. doi: 10.1200/JCO.2011.39.6184CrossRefGoogle Scholar
Koutsopoulou, S., Papathanassoglou, E. D. E., Katapodi, M. C., & Patiraki, E. I. (2010). A critical review of the evidence for nurses as information providers to cancer patients. Journal of Clinical Nursing, 19, 749765. doi: 10.1111/j.1365–2702.2009.02954.xGoogle Scholar
Kruijver, I. P. M., Kerkstra, A., Kerssens, J. J., Holtkamp, C. C. M., Bensing, J. M., & van de Wiel, H. B. M. (2001). Communication between nurses and simulated patients with cancer: Evaluation of a communication training program. European Journal of Oncology Nursing, 5, 140153. doi: 10.1054/ejon.2001.0139Google Scholar
Leventhal, H. (2005). Health psychology: Past, present, and future. The European Health Psychologist, 1, 35.Google Scholar
Leventhal, H., Leventhal, E., & Cameron, L. D. (2001). Representations, procedures, and affect in illness self-regulation: A perceptual-cognitive approach. In Baum, A., Revenson, T., & Singer, J. (Eds.), Handbook of health psychology (pp. 1948). New York, NY: Lawrence Erlbaum Associates.Google Scholar
McAndrew, L. M., Musumeci-Szabo, T. J., Mora, P. A., Vileikyte, L., Burns, E., Halm, E. A., … Leventhal, H. (2008). Using the common sense model to design interventions for the prevention and management of chronic illness threats: From description to process. British Journal of Health Psychology, 13, 195204. doi: 10.1348/135910708X295604.Google Scholar
McCabe, C. (2004). Nurse-patient communication: An exploration of patients’ experiences. Journal of Clinical Nursing, 13, 4149. doi: 10.1111/j.1365–2702.2004.00817.xGoogle Scholar
McCarthy, B. (2014). Patients’ perceptions of how healthcare providers communicate with them and their families following a diagnosis of colorectal cancer and undergoing chemotherapy treatment. European Journal of Oncology Nursing, 18, 452458. doi: 10.1016/j.ejon.2014.05.004Google Scholar
McLennon, S. M., Lasiter, S., Miller, W. R., Amlin, K., Chamness, A. R., & Helft, P. R. (2013). Oncology nurses’ experiences with prognosis-related communication with patients who have advanced cancer. Nursing Outlook, 61, 427436. doi: 10.1016/j.outlook.2012.12.001CrossRefGoogle ScholarPubMed
Miller, K. (2002). Communication theories: Perspectives, processes, and contexts. Boston, MA: McGraw-Hill.Google Scholar
Mishelmovich, N., Arber, A., & Odelius, A. (2016). Breaking significant news: The experience of clinical nurse specialists in cancer and palliative care. European Journal of Oncology Nursing, 21, 153159. doi: 10.1016/j.ejon.2015.09.006CrossRefGoogle ScholarPubMed
Moore, P. M., Rivera Mercado, S., Grez Artigues, M., & Lawrie, T. A. (2013). Communication skills training for healthcare professionals working with people who have cancer. Cochrane Database of Systematic Reviews, 3, CD003751. doi: 10.1002/14651858.CD003751.pub3Google Scholar
Newell, S., & Jordan, Z. (2015). The patient experience of patient-centered communication with nurses in the hospital setting: A qualitative systematic review protocol. JBI Database of Systematic Reviews and Implementation Reports, 13, 7687. doi: 10.11124/jbisrir-2015–1072.Google Scholar
Pehrson, C., Banerjee, S. C., Manna, R., Shen, M. J., Hammonds, S., Coyle, N., … Bylund, C. L. (2016). Responding empathically to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses. Patient Education & Counseling, 99, 610616. doi: 10.1016/j.pec.2015.11.021Google Scholar
Peterson, J., Johnson, M. A., Halvorsen, B., Apmann, L., Chang, P. C., Kershek, S., … Pincon, D. (2010). What is it so stressful about caring for a dying patient? A qualitative study of nurses’ experiences. International Journal of Palliative Nursing, 16, 181187. doi: 10.12968/ijpn.2010.16.4.47784CrossRefGoogle Scholar
Potter, P., Deshields, T., Divanbeigi, J., Berger, J., Cipriano, D., Norris, L., & Olsen, S. (2010). Compassion fatigue and burnout: Prevalence among oncology nurses. Clinical Journal of Oncology Nursing, 14, E56E62. doi: 10.1188/10.CJON.E56-E62Google Scholar
Sivesind, D., Parker, P. A., Cohen, L., Demoor, C., Bumbaugh, M., Throckmorton, T., … Baile, W. F. (2003). Communicating with patients in cancer care: What areas do nurses find most challenging? Journal of Cancer Education, 18, 202209. doi: 10.1207/s15430154jce1804_7CrossRefGoogle ScholarPubMed
Skea, Z. C., Maclennan, S. J., Entwistle, V. A., & N’Dow, J. (2014). Communicating good care: A qualitative study of what people with urological cancer value in interactions with health care providers. European Journal of Oncology Nursing, 18, 3540. doi: 10.1016/j.ejon.2013.09.009Google Scholar
Skelton, J. A., & Croyle, R. T. (1991). Mental representation in health and illness. New York, NY: Springer-Verlag.Google Scholar
Sullivan, A. M., Lakoma, M. D., & Block, S. D. (2003). The status of medical education in end-of-life care: A national report. Journal of General Internal Medicine, 18, 685695. doi: 10.1046/j.1525–1497.2003.21215.xGoogle Scholar
Tariman, J. D., & Szubski, K. L. (2015). The evolving role of the nurse during the cancer treatment decision-making process: A literature review. Clinical Journal of Oncology Nursing, 19, 548556. doi: 10.1188/15.CJON.548–556Google Scholar
Tay, L. H., Hegney, D., & Ang, E. (2011). Factors affecting effective communication between registered nurses and adult cancer patients in an inpatient setting: A systematic review. International Journal of Evidence-Based Healthcare, 9, 151164. doi: 10.1111/j.1744–1609.2011.00212.x.Google Scholar
Thorne, S. E., Bultz, B. D., Baile, W. F., & SCRN Communication Team. (2005). Is there a cost to poor communication in cancer care? A critical review of the literature. Psycho-Oncology, 14, 875884. doi: 10.1002/pon.947Google Scholar
Thorne, S., Oliffe, J., Kim-Sing, C., Hislop, T. G., Stajduhar, K., Harris, S. R., … Oglov, V. (2010). Helpful communications during the diagnostic period: An interpretive description of patient preferences. European Journal of Cancer Care, 19, 746754. doi: 10.1111/j.1365–2354.2009.01125.xGoogle Scholar
Uitterhoeve, R., Bensing, J., Dilven, E., Donders, R., deMulder, P., & van Achterberg, T. (2009). Nurse-patient communication in cancer care: Does responding to patient’s cues predict patient satisfaction with communication? Psycho-Oncology, 18, 10601068. doi: 10.1002/pon.1434Google Scholar
van Weert, J. C., Jansen, J., Spreeuwenberg, P. M., van Dulmen, S., & Bensing, J. M. (2011). Effects of communication skills training and a Question Prompt Sheet to improve communication with older cancer patients: A randomized controlled trial. Critical Reviews in Oncology-Hematology, 80, 145159. doi: 10.1016/j.critrevonc.2010.10.010CrossRefGoogle Scholar
Wilkinson, S., Perry, R., Blanchard, K., & Linsell, L. (2008). Effectiveness of a three-day communication skills course in changing nurses’ communication skills with cancer/palliative care patients: A randomized controlled trial. Palliative Medicine, 22, 365375. doi: 10.1177/0269216308090770Google Scholar
Wilson, S. R., & Morgan, W. M. (2006). Goals–Plans–Action Theories: Theories of goals, plans and planning processes in families. Thousand Oaks, CA: SAGE.Google Scholar
Wittenberg-Lyles, E., Goldsmith, J., & Ferrell, B. (2013). Oncology nurse communication barriers to patient-centered care. Clinical Journal of Oncology Nursing, 17, 152158. doi: 10.1188/13.CJON.152–158Google Scholar
Wright, R. (2012). Communication skills for the “caring” nurse. Pearson Education. Retrieved from: www.pearsonlongman.com/tertiaryplace/pdf/ros_wright_effective_comm_skills_for_the_caring_nurse_aug2012.pdf.Google Scholar
Zaider, T. I., Banerjee, S. C., Manna, R., Coyle, N., Pehrson, C., Hammonds, S., … Bylund, C. L. (2016). Responding to challenging interactions with families: A training module for inpatient oncology nurses. Families, Systems and Health, 34, 204212. doi: 10.1037/fsh0000159CrossRefGoogle ScholarPubMed

Save book to Kindle

To save this book to your Kindle, first ensure [email protected] is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×