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Chapter 18 - What Data Sharing in Government Tells Us about the Digitalization of Government Services

Lessons from the UK Digital Economy Act

from Part III - Illustrative Examples and Emergent Issues

Published online by Cambridge University Press:  08 June 2023

By
Edgar A. Whitley
Edited by
Boyka Simeonova  and
Robert D. Galliers
Boyka Simeonova
Affiliation:
University of Leicester
Robert D. Galliers
Affiliation:
Bentley University, Massachusetts and Warwick Business School
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Summary

Qualitative research provides an excellent opportunity to study digitalization. The purpose of this chapter is to explore the digitalization of government services by studying the longitudinal development data-sharing practices across different parts of government in the United Kingdom. This chapter reports on a unique, qualitative, interpretive field study based on the author’s role as a participant observer and his analysis of the discourse and contents of the various documents presented in relation to both the creation and running of data-sharing practices in the United Kingdom. The chapter finds that despite government addressing many of the concerns identified in the literature on data sharing, practical and perceptual issues remain – issues that tell us much about the state of digitalization of government services.

Keywords

data sharinggovernmenttransparencycase studyUKUnited Kingdom
Type
Chapter
Information
Cambridge Handbook of Qualitative Digital Research , pp. 282 - 294
Publisher: Cambridge University Press
Print publication year: 2023

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