Book contents
- Frontmatter
- Contents
- List of Tables
- List of Contributors
- Part I Introduction
- Part II Points of Departure
- Part III Collections
- Part IV Evidence
- Part V Avenues into Action
- 18 Single-Case Analysis
- 19 Ethnomethodology, Conversation Analysis, and the Study of Interaction in Everyday Life
- 20 Analyzing Categorial Phenomena in Talk-in-Interaction
- 21 Where the Action Is: Positioning Matters in Interaction
- 22 Analyzing Particles
- 23 Analyzing Grammar in Social Interaction
- 24 Listening to Talk-in-Interaction: Ways of Observing Speech
- 25 Multimodality in Conversation Analysis
- 26 System-Oriented Analysis: Moving from Singular Practices to Organizations of Practice
- 27 Comparing across Languages and Cultures
- 28 Methodological Considerations When Using Conversation Analysis to Investigate Institutional Interaction
- 29 Methods for ‘Applying’ Conversation Analysis
- 30 Using Conversation-Analytic Research Methods in the Study of Atypical Populations
- Part VI Situating and Reporting Findings
- Part VII Looking Forward
- Appendix I Jeffersonian Transcription Conventions
- Appendix II Multimodal Transcription Conventions
- Index
29 - Methods for ‘Applying’ Conversation Analysis
from Part V - Avenues into Action
Published online by Cambridge University Press: 06 December 2024
- Frontmatter
- Contents
- List of Tables
- List of Contributors
- Part I Introduction
- Part II Points of Departure
- Part III Collections
- Part IV Evidence
- Part V Avenues into Action
- 18 Single-Case Analysis
- 19 Ethnomethodology, Conversation Analysis, and the Study of Interaction in Everyday Life
- 20 Analyzing Categorial Phenomena in Talk-in-Interaction
- 21 Where the Action Is: Positioning Matters in Interaction
- 22 Analyzing Particles
- 23 Analyzing Grammar in Social Interaction
- 24 Listening to Talk-in-Interaction: Ways of Observing Speech
- 25 Multimodality in Conversation Analysis
- 26 System-Oriented Analysis: Moving from Singular Practices to Organizations of Practice
- 27 Comparing across Languages and Cultures
- 28 Methodological Considerations When Using Conversation Analysis to Investigate Institutional Interaction
- 29 Methods for ‘Applying’ Conversation Analysis
- 30 Using Conversation-Analytic Research Methods in the Study of Atypical Populations
- Part VI Situating and Reporting Findings
- Part VII Looking Forward
- Appendix I Jeffersonian Transcription Conventions
- Appendix II Multimodal Transcription Conventions
- Index
Summary
In this chapter, I reflect on how to go about applying Conversation Analysis (hereafter CA). When applying CA, we are concerned with the management of social institutions in interaction. However, the applied nature of our work means going beyond description, using the theories, principles, and methods of CA to address or ‘solve’ professional/practical ‘problems’ with roots or bases in interaction. For example, addressing public-health challenges, such as how physicians can resist ‘pressure’ for unwarranted antibiotic prescriptions during consultations for respiratory illnesses; or solving difficult or sensitive organizational tasks, such as how best to ask callers about their backgrounds in the service of ethnic monitoring on a telephone helpline. Here, the analyst is guided by professional/practical ‘problems’ or concerns. In the absence of existing guidance, I propose six key methodological steps for applying CA. These steps characterize the different kinds of ‘backstage’ and ‘frontstage’ work that support our attempts to address such ‘problems,’ and to identify and share ‘solutions.’ Along the way I provide illustrative examples, both historical and contemporary. Finally, I highlight some of the ethical and moral dilemmas we might need to navigate in the service of such work.
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- The Cambridge Handbook of Methods in Conversation Analysis , pp. 841 - 860Publisher: Cambridge University PressPrint publication year: 2024