from Part II - Understanding Marketing Phenomena
Published online by Cambridge University Press: 29 June 2023
According to the American Marketing Association, a brand is defined as “a name, term, design, symbol, or any other feature that identifies one seller’s goods or service as distinct from those of other sellers.”1 But to the brand owners, customers, employees, and investors, a brand is much more than just a name. A strong brand is a prized asset for many corporations. It can energize and engage the employees, create alignment around common values, and promote emotional and intellectual engagement at work. Strong brands can create positive associations in the consumer’s mind and reduce purchasing risk and search costs in buying situations. Not surprisingly, strong brands often outsell the competition, realize higher repeat purchase rates, are able to charge premium prices, and can command customer loyalty over a long time.
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