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12 - The Two Faces of Legal Tech in B2C Relations

from Part III - Legal Tech in Consumer Relations and Small Claims

Published online by Cambridge University Press:  18 November 2021

By
Eric Tjong Tjin Tai
Edited by
Larry A. DiMatteo ,
André Janssen ,
Pietro Ortolani ,
Francisco de Elizalde ,
Michel Cannarsa  and
Mateja Durovic
Larry A. DiMatteo
Affiliation:
University of Florida
André Janssen
Affiliation:
Radboud Universiteit Nijmegen
Pietro Ortolani
Affiliation:
Radboud Universiteit Nijmegen
Francisco de Elizalde
Affiliation:
IE University Madrid
Michel Cannarsa
Affiliation:
Catholic Lyon University
Mateja Durovic
Affiliation:
King's College London
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Summary

In the blossoming field of legal tech (LT)1 the majority of attention goes to the work of judges and advocates in the areas of dispute resolution, due diligence, and contract assessment.2 Far less consideration is given to what LT might contribute to consumer relations for businesses, which is also referred to as B2C relations.3 In this contribution, I would like to focus precisely on this area, as there are already developments underway that are legally relevant and may require legal intervention.

Keywords

Inhouse legal servicescustomer communicationprofessional diligencealgorithmcomplaint handling
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Information
The Cambridge Handbook of Lawyering in the Digital Age , pp. 220 - 236
Publisher: Cambridge University Press
Print publication year: 2021

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