Book contents
- The Cambridge Handbook of Lawyering in the Digital Age
- The Cambridge Handbook of Lawyering in the Digital Age
- Copyright page
- Contents
- Detailed Contents
- Figures
- Contributors
- Preface
- 1 Lawyering in the Digital Age
- Part I Effects of Technology on Legal Practice
- Part II Legal Tech and ADR
- Part III Legal Tech in Consumer Relations and Small Claims
- 9 Legal Tech in Consumer Relations and Small-Value Claims
- 10 Regulation of Legal Services and Access to Justice in the Digital Age
- 11 Legal Tech and EU Consumer Law
- 12 The Two Faces of Legal Tech in B2C Relations
- Part IV Legal Tech and Public Law
- Part V Legal Ethics and Societal Values Confront Technology
- Part VI Fate of the Legal Professions
11 - Legal Tech and EU Consumer Law
from Part III - Legal Tech in Consumer Relations and Small Claims
Published online by Cambridge University Press: 18 November 2021
- The Cambridge Handbook of Lawyering in the Digital Age
- The Cambridge Handbook of Lawyering in the Digital Age
- Copyright page
- Contents
- Detailed Contents
- Figures
- Contributors
- Preface
- 1 Lawyering in the Digital Age
- Part I Effects of Technology on Legal Practice
- Part II Legal Tech and ADR
- Part III Legal Tech in Consumer Relations and Small Claims
- 9 Legal Tech in Consumer Relations and Small-Value Claims
- 10 Regulation of Legal Services and Access to Justice in the Digital Age
- 11 Legal Tech and EU Consumer Law
- 12 The Two Faces of Legal Tech in B2C Relations
- Part IV Legal Tech and Public Law
- Part V Legal Ethics and Societal Values Confront Technology
- Part VI Fate of the Legal Professions
Summary
Legal tech (LT) products and services automate certain tasks that lawyers usually perform. The use of these tools in business-to-consumer (B2C) markets create many opportunities for consumers and the justice system in general, but also raises concerns in terms of access to justice, choice and information, quality, fairness, redress, and representation (Sections 11.1.1–11.1.4). This chapter deals with the question of whether the current legal framework in the EU (Section 11.2) is fit to meet the challenge LT poses in consumer markets, focusing especially on (national) legal services regulation (Section 11.3), EU consumer law (Section 11.4), and EU data protection law (Section 11.5). It concludes that applying the current legal norms to LT creates the risk of both under-regulation and over-regulation and discusses possible regulatory options that should be taken into account at the national and EU level to strike the right balance between innovation and protection (Section 11.6).
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- The Cambridge Handbook of Lawyering in the Digital Age , pp. 195 - 219Publisher: Cambridge University PressPrint publication year: 2021
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