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from Part IV - Harm
Published online by Cambridge University Press: 21 October 2024
This chapter argues that AI can be a positive force in consumer protection enforcement, although in its current form, it has a limited range. If not used with adequate caution and safeguards or understanding of its limitations, it could lead to under-enforcement. Enforcement authorities are encouraged not to reach for AI solutions first but reflect on the best strategy for including AI-enabled technology in their enforcement toolbox.
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