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5 - View from the Inside

Interviews with Federal Agency Officials

Published online by Cambridge University Press:  03 April 2025

Joshua D. Blank  and
Leigh Osofsky
Joshua D. Blank
Affiliation:
University of California, Irvine
Leigh Osofsky
Affiliation:
University of North Carolina, Chapel Hill
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Summary

This chapter describes interviews the authors conducted with federal agency officials about their use of automated legal guidance. This chapter offers insights gained from these interviews, including regarding the different models that agencies use to develop such guidance, their views on the usability of such guidance, the ways that agencies evaluate the guidance, and agencies’ views on successes and challenges that such guidance faces.

Keywords

artificial intelligencechatbotsautomationagency communicationtransparencyplain languageACUSgovernment
Type
Chapter
Information
Automated Agencies
The Transformation of Government Guidance
 , pp. 95 - 109
Publisher: Cambridge University Press
Print publication year: 2025

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  • View from the Inside
  • Joshua D. Blank, University of California, Irvine, Leigh Osofsky, University of North Carolina, Chapel Hill
  • Book: Automated Agencies
  • Online publication: 03 April 2025
  • Chapter DOI: https://doi.org/10.1017/9781009347105.006
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To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • View from the Inside
  • Joshua D. Blank, University of California, Irvine, Leigh Osofsky, University of North Carolina, Chapel Hill
  • Book: Automated Agencies
  • Online publication: 03 April 2025
  • Chapter DOI: https://doi.org/10.1017/9781009347105.006
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • View from the Inside
  • Joshua D. Blank, University of California, Irvine, Leigh Osofsky, University of North Carolina, Chapel Hill
  • Book: Automated Agencies
  • Online publication: 03 April 2025
  • Chapter DOI: https://doi.org/10.1017/9781009347105.006
Available formats
×