Book contents
- Automated Agencies
- Automated Agencies
- Copyright page
- Dedication
- Contents
- Acknowledgments
- Introduction
- 1 The Rise of Automated Customer Service
- 2 Automated Legal Guidance
- 3 Simplexity
- 4 Simplexity in Automated Legal Guidance
- 5 View from the Inside
- 6 How Automated Legal Guidance Helps Agencies and the Public
- 7 The Hidden Costs of Automated Legal Guidance
- 8 The Democracy Deficit
- 9 How Should Automated Legal Guidance Evolve?
- 10 The Future of Agency Communications
- Conclusion
- Index
Introduction
Published online by Cambridge University Press: 03 April 2025
- Automated Agencies
- Automated Agencies
- Copyright page
- Dedication
- Contents
- Acknowledgments
- Introduction
- 1 The Rise of Automated Customer Service
- 2 Automated Legal Guidance
- 3 Simplexity
- 4 Simplexity in Automated Legal Guidance
- 5 View from the Inside
- 6 How Automated Legal Guidance Helps Agencies and the Public
- 7 The Hidden Costs of Automated Legal Guidance
- 8 The Democracy Deficit
- 9 How Should Automated Legal Guidance Evolve?
- 10 The Future of Agency Communications
- Conclusion
- Index
Summary
The Introduction presents an overview of the use of automated legal guidance by government agencies. It offers examples of chatbots, virtual assistants, and other online tools in use across US federal government agencies and shows how the government is committed to expanding their application. The Introduction sets forth some of the critical features of automated legal guidance, including its tendency to make complex aspects of the law seem simple. The Introduction previews how automated legal guidance promises to increase access to complex statutes and regulations. However, the Introduction cautions that there are underappreciated costs of automated legal guidance, including that its simplification of statutes and regulations is more likely to harm members of the public who lack access to legal counsel than high-income and wealthy individuals. The Introduction provides a roadmap for the remainder of the book.
- Type
- Chapter
- Information
- Automated AgenciesThe Transformation of Government Guidance, pp. 1 - 11Publisher: Cambridge University PressPrint publication year: 2025