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6 - How Automated Legal Guidance Helps Agencies and the Public

Published online by Cambridge University Press:  03 April 2025

Joshua D. Blank  and
Leigh Osofsky
Joshua D. Blank
Affiliation:
University of California, Irvine
Leigh Osofsky
Affiliation:
University of North Carolina, Chapel Hill
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Summary

This chapter explores how automated legal guidance helps both federal agencies and members of the public. It outlines several specific benefits, including administrative efficiency, communication of complex law in plain language, transparency regarding agency interpretations of the law, internal and external consistency regarding agency communications, and public engagement with the law.

Keywords

artificial intelligencechatbotsautomationagency communicationtransparencyplain languagegovernment
Type
Chapter
Information
Automated Agencies
The Transformation of Government Guidance
 , pp. 110 - 120
Publisher: Cambridge University Press
Print publication year: 2025

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