Book contents
- Automated Agencies
- Automated Agencies
- Copyright page
- Dedication
- Contents
- Acknowledgments
- Introduction
- 1 The Rise of Automated Customer Service
- 2 Automated Legal Guidance
- 3 Simplexity
- 4 Simplexity in Automated Legal Guidance
- 5 View from the Inside
- 6 How Automated Legal Guidance Helps Agencies and the Public
- 7 The Hidden Costs of Automated Legal Guidance
- 8 The Democracy Deficit
- 9 How Should Automated Legal Guidance Evolve?
- 10 The Future of Agency Communications
- Conclusion
- Index
10 - The Future of Agency Communications
Published online by Cambridge University Press: 03 April 2025
- Automated Agencies
- Automated Agencies
- Copyright page
- Dedication
- Contents
- Acknowledgments
- Introduction
- 1 The Rise of Automated Customer Service
- 2 Automated Legal Guidance
- 3 Simplexity
- 4 Simplexity in Automated Legal Guidance
- 5 View from the Inside
- 6 How Automated Legal Guidance Helps Agencies and the Public
- 7 The Hidden Costs of Automated Legal Guidance
- 8 The Democracy Deficit
- 9 How Should Automated Legal Guidance Evolve?
- 10 The Future of Agency Communications
- Conclusion
- Index
Summary
This chapter roots the authors' insights about automated legal guidance in a broader examination of why and how to address the democracy deficit in administrative law. As this chapter contemplates the future of agency communications, it also explores in greater detail the possibility that technological developments may allow government agencies not only to explain the law to the public using automated tools but also to automate the legal compliance obligations of individuals. While automated legal compliance raises serious concerns, recent examples reveal that it may soon become a powerful tool that agencies can apply broadly under the justifications of administrative efficiency. As this chapter argues, the lessons learned from our study of automated legal guidance are critical to maintaining values like transparency and legitimacy, as automated compliance expands as a result of perceived benefits like efficiency.
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- Automated AgenciesThe Transformation of Government Guidance, pp. 190 - 204Publisher: Cambridge University PressPrint publication year: 2025