Book contents
- Automated Agencies
- Automated Agencies
- Copyright page
- Dedication
- Contents
- Acknowledgments
- Introduction
- 1 The Rise of Automated Customer Service
- 2 Automated Legal Guidance
- 3 Simplexity
- 4 Simplexity in Automated Legal Guidance
- 5 View from the Inside
- 6 How Automated Legal Guidance Helps Agencies and the Public
- 7 The Hidden Costs of Automated Legal Guidance
- 8 The Democracy Deficit
- 9 How Should Automated Legal Guidance Evolve?
- 10 The Future of Agency Communications
- Conclusion
- Index
Conclusion
Published online by Cambridge University Press: 03 April 2025
- Automated Agencies
- Automated Agencies
- Copyright page
- Dedication
- Contents
- Acknowledgments
- Introduction
- 1 The Rise of Automated Customer Service
- 2 Automated Legal Guidance
- 3 Simplexity
- 4 Simplexity in Automated Legal Guidance
- 5 View from the Inside
- 6 How Automated Legal Guidance Helps Agencies and the Public
- 7 The Hidden Costs of Automated Legal Guidance
- 8 The Democracy Deficit
- 9 How Should Automated Legal Guidance Evolve?
- 10 The Future of Agency Communications
- Conclusion
- Index
Summary
The Conclusion emphasizes the growing importance of automated legal guidance tools across government agencies. It crystalizes the insight that automated legal guidance tools reflect a trade-off between government agencies representing the law accurately and presenting it in accessible and understandable terms. While automated legal guidance tools enable agencies to reach more members of the public and provide them quick and easy explanations of the law, these quick and easy explanations sometimes obscure what the law actually is. The Conclusion acknowledges and accepts the importance of automated legal guidance to the future of governance, and, especially in light of this acknowledgement, recommends that legislators and agency officials adopt the policy recommendations presented in this book.
- Type
- Chapter
- Information
- Automated AgenciesThe Transformation of Government Guidance, pp. 205 - 208Publisher: Cambridge University PressPrint publication year: 2025