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Part 2 - Maintain and Support

Published online by Cambridge University Press:  04 August 2010

Scott W. Ambler
Scott W. Ambler
Affiliation:
AmbySoft Inc., Toronto
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Summary

THE FOURTH SERIAL PHASE of the OOSP is the Maintain and Support phase, commonly referred to as maintenance and support in the structured world. This is where you keep the application running and as up-to-date as possible by:

  • supporting the efforts of users by providing training, answering their questions, and fixing any problems that they may encounter.

  • identifying any possible bugs with the application, prioritizing those bugs, and then addressing those bugs in a future release.

  • identifying any possible enhancements that can be made to the application, prioritizing those enhancements, and then making those enhancements in a future release of the application.

Type
Chapter
Information
More Process Patterns
Delivering Large-Scale Systems Using Object Technology
 , pp. 147 - 148
Publisher: Cambridge University Press
Print publication year: 1999

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  • Maintain and Support
  • Scott W. Ambler, AmbySoft Inc., Toronto
  • Book: More Process Patterns
  • Online publication: 04 August 2010
  • Chapter DOI: https://doi.org/10.1017/CBO9780511584992.010
Available formats
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  • Maintain and Support
  • Scott W. Ambler, AmbySoft Inc., Toronto
  • Book: More Process Patterns
  • Online publication: 04 August 2010
  • Chapter DOI: https://doi.org/10.1017/CBO9780511584992.010
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Maintain and Support
  • Scott W. Ambler, AmbySoft Inc., Toronto
  • Book: More Process Patterns
  • Online publication: 04 August 2010
  • Chapter DOI: https://doi.org/10.1017/CBO9780511584992.010
Available formats
×