When democracy is under attack, the hope is often that citizens will punish undemocratic incumbents. However, recent studies show that not all citizens punish governments for their undemocratic actions. In this article, we argue that citizens' understanding of and satisfaction with democracy are sources of heterogeneous reactions. In a survey experiment conducted in Germany and Poland, we show that the importance that citizens attach to specific institutions under threat, as well as their understanding of democracy, can explain much of the variance in citizens' responses to undemocratic actions. Citizens are willing to defend what they consider important for democracy – regardless of whether this reflects theoretical conceptions of democracy. Moreover, in times of democratic backsliding, Polish ‘critical citizens’, those who are dissatisfied with the way democracy works in Poland, are more likely to punish governments for undemocratic actions. Our findings help us understand how to increase citizens' resilience against democratic backsliding.

Political scientists heavily rely on standard survey questions referring to “democracy” when they study citizens’ attitudes toward (liberal) democracy. However, we only know little about the way in which citizens respond to these questions. This article focuses on two frequently highlighted issues: social desirability and the consistency between citizens’ understanding and researchers’ understanding of the term “democracy.” To address these issues, I collected novel survey data via YouGov from 14,000 British, French, German, and Italian respondents. I use a list experiment to show that respondents do not feel socially pressured to misreport their support for democracy. However, what citizens have in mind when they claim to support democracy only reflects norms and institutions of minimal conceptions of democracy. Overall, this encourages the usage of questions regarding citizens’ support for democracy widely, although this should not be interpreted as the support for anything going beyond minimal conceptions of democracy (providing freedom and allowing for citizens’ influence on political decisions).