In this paper we study the number of customers in infinite-server queues with a self-exciting (Hawkes) arrival process. Initially we assume that service requirements are exponentially distributed and that the Hawkes arrival process is of a Markovian nature. We obtain a system of differential equations that characterizes the joint distribution of the arrival intensity and the number of customers. Moreover, we provide a recursive procedure that explicitly identifies (transient and stationary) moments. Subsequently, we allow for non-Markovian Hawkes arrival processes and nonexponential service times. By viewing the Hawkes process as a branching process, we find that the probability generating function of the number of customers in the system can be expressed in terms of the solution of a fixed-point equation. We also include various asymptotic results: we derive the tail of the distribution of the number of customers for the case that the intensity jumps of the Hawkes process are heavy tailed, and we consider a heavy-traffic regime. We conclude by discussing how our results can be used computationally and by verifying the numerical results via simulations.

Queues with advanced reservations are endemic in the real world. In such a queue, the 'arrival' process is an incoming stream of customer 'booking requests', rather than actual customers requiring immediate service. We consider a model with a Poisson booking request process with rate λ. Associated with each request is a pair of independent random variables (Ri, Si) constituting a request for service over a period Si, starting at a time Ri into the future. Our interest is in the probability that a customer will be rejected due to capacity constraints. We present a simulation of a finite-capacity queue in which we record the proportion of rejected customers, and then move to an analysis of a queue with infinitely-many servers. Obviously no customers are rejected in the latter case. However, the event that the arrival of the extra customer will cause the number of customers in the queue to exceed C at some point during its service can be used as a proxy for the event that the customer would have been rejected in a system with finite capacity C. We start by calculating the transient and stationary distributions for some performance measures for the infinite-server queue. By observing that the stationary measure for the bookings diary (that is, the list of customers currently on hand, together with their start times and service times) is the same as the law for the entire sample path of an infinite server queue with a specified nonhomogenous Poisson input process, which we call the bookings queue, we are able to write down expressions for the abovementioned probability that, at some time during a requested service, the number of customers exceeds C. This measure serves as a bound for the probability that an incoming arrival would be refused admission in a system with C servers and, for a well-dimensioned system, it is to be hoped that it is a good approximation. We test the quality of this approximation by comparing our analytical results for the infinite-server case against simulation results for the finite-server case.

The M/M/∞ queue in a random environment is an infinite-server queue where arrival and service rates are stochastic processes. Here we study the steady-state behavior of such a system. Explicit results are obtained for the factorial moments, the impossibility of a ‘matrix-Poisson' steady-state distribution is demonstrated and two numerical examples are presented.

We present some non-stationary infinite-server queueing systems with stationary Poisson departure processes. In Foley (1982), it was shown that the departure process from the Mt/Gt/∞ queue was a Poisson process, possibly non-stationary. The Mt/Gt/∞ queue is an infinite-server queue with a stationary or non-stationary Poisson arrival process and a general server in which the service time of a customer may depend upon the customer's arrival time. Mirasol (1963) pointed out that the departure process from the M/G/∞ queue is a stationary Poisson process. The question arose whether there are any other Mt/Gt/∞ queueing systems with stationary Poisson departure processes. For example, if the arrival rate is periodic, is it possible to select the service-time distribution functions to fluctuate in order to compensate for the fluctuations of the arrival rate? In this situation and in more general situations, it is possible to select the server such that the system yields a stationary Poisson departure process.

An M/G/∞ queue that is cleared whenever the level Q is exceeded plays the role of the outstanding orders process in an inventory system. The stationary version of the process is examined and an interesting property of the variance is illustrated.

This paper discusses infinite-server queues with phase-type input. The problems of obtaining the transient and steady-state distributions and moments of the queue length are reduced to the solution of certain well-behaved systems of linear differential equations. Sample computations, provided with as many as ten phases, show that although (even the time-dependent) mean queue length is very insensitive to substantial random variability in the arrival process, the higher moments of the queue length are highly sensitive. These examples indicate that considerable caution should be exercised in using robustness results for such stochastic models.