The complex tasks of air traffic control (ATC) and the various factors affecting its operation have shed light on the need to build a model to predict conflict detection and resolution (CDR) performance within a traffic situation. This study aimed at developing a fuzzy-hybrid framework for quantifying various aspects in ATC consisting of the software, hardware, environment, liveware and organisation (i.e. the SHELL model) to predict CDR performance. The proposed fuzzy-hybrid SHELL framework in this study was tested using metadata from 10 prior studies in ATC. The results showed a highly accurate prediction, as indicated by the RMSE and MAPE values of 0⋅09 and 5⋅36%, respectively, indicating a high consistency of 90⋅92% for predicting the CDR performance. This framework offers a promising approach for Air Navigation Service Providers (ANSPs) to maintain air traffic safety and improve ATC operations efficiency.
