This work quantitatively analyses vessel traffic service (VTS) communications in ports and suggests improvements for more efficient control of the service. For this purpose, analysis of VTS communications was performed on VHF channel 12 in Busan North Port, South Korea. This communications service follows the queue of M/G/1 (the arrivals have a Poisson distribution, the service time is characterized by a general distribution, and with a single server). The degree of congestion of the communication channel was shown as the utilisation rate of the queue, which was 67·7% at peak times and 29·6% at non-peak times. To reduce congestion in the communication channel, we propose to separate the peak time control channel, exclude passing reporting, and decrease the reporting time. With separation of the peak time control channel, the utilisation rate decreased by 41·1%. The utilisation rate decreased by 5·7% when passing reporting was omitted, and by 8·3% when reporting time was reduced by 60%. The results of this study can be used as basic policy data to improve VTS, including reinforcement of the VTS officer's role and adjustment of the control report contents.

Alarm fatigue is a critical safety issue, as it can increase workload and impair operators' situational awareness. This paper proposes a design methodology to enhance the interaction between alarm systems and operators. Through input from VTS personnel as the fundamental design requirements, a user requirement-driven design framework is proposed. It integrates quality function deployment, the theory of inventive problem solving, and software quality characteristics into three design phases. In Phase I, user requirements are obtained from the analysis of current working processes. Phase II investigates the specific non-functional design requirements of vessel alarm systems and the contradictions. In Phase III, the innovative principles generated with the contradiction matrix were analysed. A case study was conducted to verify and illustrate this framework, resulting in a conceptualisation design of a smart vessel alarm system.