We show that for arrival processes, the ‘harmonic new better than used in expectation’ (HNBUE) (or ‘harmonic new worse than used in expectation’, HNWUE) property is a sufficient condition for inequalities between the time and customer averages of the system if the state of the system between arrival epochs is stochastically decreasing and convex and the lack of anticipation assumption is satisfied. HNB(W)UE is a wider class than NB(W)UE, being the largest of all available classes of distributions with positive (negative) aging properties. Thus, this result represents an important step beyond existing result on inequalities between time and customer averages, which states that for arrival processes, the NB(W)UE property is a sufficient condition for inequalities.

In this paper, we show that the time-average distributions of excess, age, and spread are given by the solution of first-order differential equations. These differential equations can be directly derived in a simple, unified way using a general level-crossing formula based on the balance of up and down crossings on sample paths, which may be helpful for the intuitive interpretation.

The familiar limiting distributions of excess, age, and spread are derived on sample paths, where these distributions are fractions of time. Similar results are obtained for the distribution of remaining service at a queue. For stochastic processes, where specified limits exist as finite constants with probability 1, the derived sample-path results are shown to imply that the same limiting distributions hold, where in a stochastic setting, these distributions may be defined in a more conventional way.