We begin with a brief description of the work on (a) the regularization of the stress-energy tensor of quantum fields in Schwarzschild spacetime in the 80s and (b) the black hole end-state and information-loss issues in the 80s, the ‘black hole complementarity principle’ of the 90s and the recent ‘firewall’ conjecture and its controversies. We then treat two classes of problems: (1) the backreaction of Hawking radiation on a black hole in the quasi-stationary regime, which occupies the longest span of a black hole’s life, and (2) the metric fluctuations of the event horizon of an evaporating black hole. In (1) the far field case can be solved analytically via the influence functional, highlighting nonlocal dissipation and colored noise; for the near horizon case we describe a strategy by Sinha et al. for treating the backreaction and fluctuations. In (2) we describe Bardeen’s model and discuss the results of Hu and Roura, who reached the same conclusion as Bekenstein, namely, that even for states regular on the horizon the accumulated fluctuations become significant by the time the black hole mass has changed substantially, well before reaching the Planckian regime. These results have direct implications for the end-state issue.