1. Introduction
There has been a rise in artificial intelligence systems that enable prediction and forecasting using data. Yet, there is a growing need to consider the sensitivity to people’s preferences and embrace the unexpected and unpredictability of humans and society (Chia Reference Chia, Tsoukas and Shepherd2009; Nonaka & Takeuchi Reference Nonaka and Takeuchi2021). In this article, we consider community foresight as the collective ability of shaping foresights and how community members collectively design and contemplate on future courses of action. Communities co-creating foresights and future world building, such as future labs and platforms for trend watching, have been formed to try and shape foresights. Yet, how such communities activate and enlarge collective foresight abilities is relatively under-researched and lacks a comprehensive framework. This article unpacks these abilities of designing foresights with community practices and a particular role of strategic design. It undertakes a fine-grained analysis of real-world practices and conducts semi-structured interviews with people from 10 communities. We uncover that such communities have not only captured foresights but more importantly also sought how to generate new foresights. This article draws on the literature at the interplay of strategy and design. It builds further on the studies that have conceptualized collective foresight abilities of organizations (Chia Reference Chia, Tsoukas and Shepherd2009; Tsoukas & Shepherd Reference Tsoukas and Shepherd2004; Whithead Reference Whitehead1967), to which we aim to contribute with a better understanding of the community abilities of designing foresights and its critical modes. Alongside, we aim to advance the line of inquiry on the emerging area of strategic design, the area in which strategic designers influence decisions through design practices of value co-creation, by taking an organizational viewpoint towards meaningful future outcomes (e.g., Manzini & Vezzoli Reference Manzini and Vezzoli2003; Ehn, Nilsson, & Topgaard Reference Ehn, Nilsson and Topgaard2014). By unravelling the community practices of designing foresights, characterizing the roles and collective abilities, and thereby establishing a grounded model, this article makes a novel contribution to these lines of inquiry. We developed three new constructs that articulate the creative nature of designing foresights within and across communities: (1) Community-conceived foresight – creative abilities of imagining new signals of the future and proactively generating foresights; (2) Community-enacted role of new groundbreaker in collective strategizing on future directions; and (3) Social media listening on future interests. The induced knowledge contribution shifts the understanding of foresight abilities from mainstream strategy in organization entities towards designing foresights in community entities and extends the emerging line of inquiry on strategic design.
In the next sections, we first elaborate on the theoretical background and the employed method of qualitative inductive research, and then present the results. In the final section of the discussion, we provide a framework with an associated set of propositions, and an outline of research avenues.
2. Theoretical background
For the theoretical foundation of this article, we reviewed the existing literature at the interplay of design and strategy, and categorized three lines of inquiry that we consider important in designing foresights by communities. As we describe next, these lines are as follows: foresight ability, role of strategic design and (online) community practices.
2.1 Collective foresight ability
Foresight is described by Tsoukas and Sheppard (Tsoukas & Shepherd Reference Tsoukas and Shepherd2004) as “the organization’s ability to cope with the future – the institutionalized capacity of unobtrusively responding to an organization’s circumstances so that the organization may get around in the world” (p. 138). Chia (Reference Chia, Tsoukas and Shepherd2009) emphasized that this ability involves a human sensitivity for detecting and disclosing invisible, inarticulate or unconscious motives and aspirations in society and the shaping of desirable futures. Both papers rely on Whitehead’s elementary definition: “Foresight marks the ability to see through the apparent confusion, to spot developments before they become trends, to see patterns before they fully emerge, and to grasp the relevant features of social currents that are likely to shape the direction of future events” (Whithead, Reference Whitehead1967; p. 120). Although this definition had been mainly focused on an individual ability both Tsoukas and Sheppard (Tsoukas & Shepherd Reference Tsoukas and Shepherd2004; p. 138) and Chia (Reference Chia2005; p. 21) extended the foresight ability to the collective entity of an organization and concentrated on the cultivation of it as a socially embedded competence. Against this background we extend this construct one step further, towards the collective entity of a community. We consider community foresight as the collective ability of shaping foresights and how community members collectively design and contemplate on future courses of action. Distinct from forecasting abilities which rely more strongly on technical intelligence, and concentrate primarily on predictions, probabilistic statements about the future with a relatively high confidence level and accuracy (Martin Reference Martin2010), community foresight abilities rely more strongly on social intelligence established by the people involved as community members. Foresight abilities are typically concerned with taking an active role in shaping the future and drawing conclusions for the present (Cuhls Reference Cuhls2003) next to creating a broad understanding of possible developments likely to shape multiple alternative futures (Martin Reference Martin2010). Given the recent interest for prediction in relation to artificial intelligence technology, Nonaka & Takeuchi (Reference Nonaka and Takeuchi2021) called attention to such humanized strategy making. They pointed out the importance of dealing with unpredictable situations by people at the centre of strategy. To employ a kind of human intelligence counterpart to practices of machine learning on big data lakes, strategizing by collective structures of human knowledge is becoming increasingly important. ‘Humanizing’ the strategy is described as using experiential knowledge and drawing on beliefs, ideals and intuition by contemplating a future course of action, empathizing with others and pursuing the common good. In relation to this, we shift the focus from organizational strategy making to community practices, to study the collective ability of shaping foresights and how community members collectively design and contemplate on future courses of action.
2.2 Role of strategic design
In this study we describe strategic design as a role that influences strategic decision-making through design practices that value co-creation, by taking an organizational viewpoint towards meaningful future outcomes (Bouman & Simonse Reference Bouman and Simonse2023). This description draws first of all on Manzini & Vezzoli (Reference Manzini and Vezzoli2003) on large-scale projects of designing sustainable strategies. Manzini and Vezzoli identified that value creation is a core element of strategic designing. In addition, their paper identified new organizational configurations of stakeholders, among which we consider that communities could be an example of new collective organizational configurations. Second, the role of design in strategy making extends and builds on the participatory design methodology. Distinct from human-centred design – which is much more person-focused and concentrated on shaping objects by form and interactions for individual use – participatory design takes a collective perspective and organizational viewpoint. The participatory design methodology describes organizations and societies as collectives of humans and non-humans that provide meaning to designed artefacts (Bjögvinsson, Ehn, & Hillgren Reference Bjögvinsson, Ehn and Hillgren2012; Ehn et al. Reference Ehn, Nilsson and Topgaard2014). In relation to foresight abilities, the tradition of participatory design has, since its inception, nurtured future thinking with supporting methods to imagine and create desirable futures within reach (Ehn et al. Reference Ehn, Nilsson and Topgaard2014). Yet, most participatory studies focused on the methods and techniques of co-creating future artefacts and to a lesser extent studied the strategic role and influence on decision-making.
In considering this, we base the strategic design role on an evolving line of inquiry (Bouman & Simonse Reference Bouman and Simonse2023). Among the first studies, Hertenstein & Platt (Reference Hertenstein and Platt1997) identified the key elements of “bringing design into the realm of strategic decision-making.” Borja Borza de Mozota (Reference Borza de Mozota1998) described three areas within the overarching domain of strategic design: operational design (1), functional design (2) and anticipative design (3). This article focuses on anticipative design which, according to Mozota, “creates value through anticipation of changes in the firm’s environment, whether internal or external” (p. 28). Furthermore, we extend the more recent line of research that consolidates the role of designers in becoming involved in strategic decision-making in organizations (Micheli, Perks, & Beverland Reference Micheli, Perks and Beverland2018; Björklund et al. Reference Björklund, Maula, Soule and Maula2020; Gallego, Mejía, & Calderón Reference Gallego, Mejía and Calderón2020) and consider strategic design as “a professional field in which designers use their design practices to co-determine strategy formulation and implementation” (Calabretta, Gemser, & Wijnberg Reference Calabretta, Gemser and Wijnberg2017, p. 109). Within and beyond organizational settings, the role of strategic design has been related to abilities of co-creating value and envisioning desirable futures (Canales Durón, Simonse, & Kleinsmann Reference Canales Durón, Simonse, Kleinsmann, Pfannstiel and Rasche2019). Its design practices of future labs and platforms for trend watching, co-creating foresights and future world building might improve collective foresight abilities of communities. However, this has remained largely under-researched. Therefore, this research concentrates on how the role of strategic design can effectively influence the collective foresight abilities of communities.
2.3 (Online) Community practices
Advanced by the social media evolution of internet technologies, community platforms enable designers and non-designers to connect creatively (Albers et al. Reference Albers, Maul, Heismann and Bursac2018). Online communities are established by conversation threads, in which members generate posts, blogs, images or videos and spread the content they like or dislike by tagging it (Faraj, Jarvenpaa, & Majchrzak Reference Faraj, Jarvenpaa and Majchrzak2011; Leonardi & Vaast Reference Leonardi and Vaast2017). This has not only led to new social media engagements by strategic leaders (Heavey et al. Reference Heavey, Simsek, Kyprianou and Risius2020) and design leads (Knight, Daymond, & Paroutis Reference Knight, Daymond and Paroutis2020), but this also increasingly impacts the strategy making of organizations. Social media serves as a lubricant that can allow people who do not know each other to easily engage in conversation threads and thereby discover new knowledge and integrate it into strategies (Neeley & Leonardi Reference Neeley and Leonardi2018). Online communities open up collective abilities of knowledge creation for strategy making (Dobusch & Kapeller Reference Dobusch and Kapeller2018; Plotnikova, Pandza, & Sales-Cavalcante Reference Plotnikova, Pandza and Sales-Cavalcante2020). The origins of such communities can be traced back to free and open-source software communities that invented, through learning by doing, specific platforms of online communication for collective problem solving (Foss, Frederiksen, & Rullani Reference Foss, Frederiksen and Rullani2016; Dai et al. Reference Dai, Boujut, Pourroy and Marin2020). Their organization model has been characterized by a system-level goal and is not bound by formal authority relationships based on employment contracts. Typically, online community models have a low degree of stratification and function by heterarchical decision-making (Gulati, Puranam, & Tushman Reference Gulati, Puranam and Tushman2012). They foster creativity and span beyond organizational boundaries of economic and legal transactions that need to be integratively managed (Jarvenpaa & Lang Reference Jarvenpaa and Lang2011). Communities are distinct from crowds and activities of crowd sourcing (Afuah & Tucci Reference Afuah and Tucci2012; Burnap et al. Reference Burnap, Hartley, Pan, Gonzalez and Papalambros2016). The actors in crowd sourcing are more isolated and dispersed (Dobusch & Kapeller Reference Dobusch and Kapeller2018), while communities have interrelated actors who identify themselves as members of the community. This has been exemplified in the Creative Commons community (Dobusch & Kapeller Reference Dobusch and Kapeller2018). Collectively, members of communities might help in foresight, to overcome the blind spot caused by the natural tendency of internal managers to take a narrow focus on their current markets, as Day and Schoemaker (Reference Day and Schoemaker2004) had identified early on. Within organizations, the common practice of strategic foresight involves gathering a small group of executives in a conference room (Leonardi Reference Leonardi2011). However, this tends to reinforce the scope of the strategy, as shaped by the current mindsets and blind spots, instead of expanding its view towards monitoring the periphery and anticipating unmet needs (Day and Schoemaker Reference Day and Schoemaker2004). Designing foresights by online communities might excel in capturing unmet needs and enable organizations to cross their boundaries and reach beyond the internal scope. However, how such communities include social media engagements is relatively unknown.
To some extent, all these prior studies have implicitly hinted towards organizing a collective ability of foresight. However, it has remained largely unclear how design communities are essential in explicitly generating foresight. A more fine-grained understanding, and framing of how designing foresights within and between communities takes place, is needed.
Therefore, this research seeks to advance the understanding of community abilities of foresight by adopting a particular focus on strategic design practices. The main research questions are as follows: (1) How are design communities related to abilities of foresight? (2) Which roles are essential to designing foresight by communities? (3) How is social media involved in online design communities of foresight?
3. Methodology
3.1 Qualitative inductive methodology
Driven by the exploratory nature of these research questions, we employed a qualitative inductive methodology for the purpose of theory-elaboration and the development of an emerging theory (Eisenhardt Reference Eisenhardt1989; Corley & Gioia Reference Corley and Gioia2011) on the nature of the community abilities of foresight and the strategic role of designers. The conducted research work is based on rigour, transparency and replication of the qualitative research tradition (Miles & Huberman Reference Miles and Huberman1994; Strauss & Corbin Reference Strauss and Corbin1998; Patton Reference Patton2002; Gioia Reference Gioia2021). In this section, we give an account of our choices and the main steps. In Supplementary Appendix 1 the detailed activities are reported in order to make an empirical replication possible.
First of all, we chose the qualitative inductive method of the grounded theory approach (Strauss & Corbin Reference Strauss and Corbin1998; Gioia Reference Gioia2021) as it is the most appropriate ontological perspective for enhancing theoretical understanding of community abilities of foresight and building a theoretical framework with evidenced relevance across strategic design practices (Eisenhardt Reference Eisenhardt1989). Second, for the data collection, we employed the semi-structured interview technique. A pilot interview with a foresight practitioner was carried out upfront to test and sharpen the interview protocol (Patton Reference Patton2002). Third, we conducted the semi-structured interviews. In addition, we made use of an observation guide and collected design community documents, including web pages for the triangulation with the collected interview data (Patton Reference Patton2002). Fourth, for reasons of external validity and to be able to achieve theoretical saturation (Bowen Reference Bowen2008), the collection of the data was focused on comparison across case contexts. Through theoretical sampling we selected 10 design communities (Patton Reference Patton2002). Fifth, the systematic data analysis was based on transcription and aggregate code analysis (Patton Reference Patton2002; Gioia Reference Gioia2021). Sixth, the coding tree was generated based on a predefined threshold for inclusion; there had to be more than five coded quotes from two or more respondents. Seventh, grounded on the results, the theoretical framework was built and the propositions were developed (Eisenhardt Reference Eisenhardt1989; Gioia Reference Gioia2021). These outcomes are reported in the discussion section of the article.
3.2 Sample
We employed a careful selection procedure for the sampling of communities engaged in foresight. First, the communities were selected using purposive sampling (Patton Reference Patton2002). At the top of our list were online community platforms with annual foresight report subscriptions. Then we sampled a diverse range of communities with members from multiple corporate organizations; design studios from labs to platforms. Table 1 shows the sample of 10 communities.
Table 1. Sample of communities
4. Results
This study found three modes of community foresight abilities. (1) The first mode of community-conceived foresight is based on communities for creatives, orchestrated online by means of a social foresight platform and onsite by offering a creative workplace in an urban location. (2) The second mode of community-captured foresight is focused on user communities and the capturing of future signals within these communities; online for instance by social media listening. (3) The third mode of community-designed foresight is most concentrated on strategic communities. Within each mode, a particular foresight role appeared to be relevant: (a) the orchestrating role in creative communities, (b) the trend leadership role in user communities and the most commonly shared role of (c) the new groundbreaker in strategic communities. The coding tree is presented in Figure 1.
Figure 1. Coding tree of community foresight abilities (In brackets: first number of codes/second number of practices).
The distinctive modes of community foresight abilities are the themes resulting from the inductive coding analysis that unravelled the fine-grained characteristics into codes and categories. The three themes of community abilities of foresight are based on five categories that share role and social media characteristics, as can been seen in Figure 1, the coding tree. The evidence on these categories is explained in more detail in the next three paragraphs and construct-tables.
4.1 Mode 1: community-conceived foresights
The first mode concentrates on establishing a community of creatives and then tapping into this community to conceive foresight. Table 2 defines its ability as a “creative ability of imagining new signals of the future and proactively generating foresights while blending creative work with cultural events within a community.” This community ability of conceiving foresights comes in two forms: one enabled by platform technology and another stimulated by rough and underdeveloped urban areas. The platform of community building organizes creatives through enabling them with Web 2.0 technology on dedicated community platforms that generate foresights (17 quotes).
“So usually what we have at [Name of foresight platform] is some people twin in within the insight network – that is a [large] group of people spread out across the globe who sort of send us innovations from their local markets. Everyone can sign up – you don’t need to have a degree in trends or work in trends … Here is an “introduce-yourself channel” [with posts of:] “my name is this is …I live here”; “Oh wait me too, let’s meet up?”… They post questions – “I am looking for this,” “Can you help me with that””–Respondent D.
Table 2. Construct of community-conceived foresights
Tapping into this community platform:
“…then also feeds into our understanding of the world gets to experience new things that is the best but the more you see the more you get jaded by it.”-Respondent D.
“I find that very interesting myself, how those new imaginations… can also conceive a kind of romantic realistic sustainable future. That’s the most interesting thing; it is purely as an aesthetic movement of latest fashion pictures and memes that kind of originate from this digital culture.” - Respondent A.
This appeared to be a common practice among more than one third of the communities. On some creative platforms, “trend spotters” from all over the world contribute their observations on a voluntary basis, while on others the moderators reward the members.
The counterpart to orchestrating such platform community building with a global reach appeared to be local community building among creatives. For this purpose, open community workplaces are established. The location is chosen in a rough and underdeveloped urban area that also attracts other creatives. Parties, exhibitions and art events are then organized to bring the creative community alive (24 quotes). After this, some of the community members become actively involved in the generating of foresights:
“… Parties have always been a very important part… If you want to build relationships there’s a way of saying, ‘Come down see us; have a good time with us.’ And I think it does work, that it is a very clever way to do it if you want to be in front of minds of people that are very connected, like young cool kids, it kind of makes sense to give them a space to play. We often hear the response back, like: ‘Oh we know you guys’ or ‘I have been to an event’…or the [Name of foresight community] exhibitions,” which just opens up doors.” – Respondent C.
“… at the [foresight community name] we like to think that everybody is entrepreneurial in a point that they are open to discovering new systems, and newness. I think we are everything but passive, we are a group that interrogates challenges and learn. So perhaps the two things for the [foresight community name] are: we are fundamentally curious… we ‘dare to know’. It is all about curiosity about wanting to find the new, understand the new, and predict the new.”- Respondent C.
“… and in our case, an aesthetic feeling and also a sense of what’s new and where things are going.” – Respondent F.
The creative platforms are differentiated from urban workplace communities in terms of foresight orientation – global and local, type of social relations, and extensive use of web analytics. Common for both in this mode is the role of the orchestrator of the creative community.
4.2 Mode 2: community-captured foresight
Discerned from the user community mode is the collective ability of capturing foresights. User communities appeared to be related to two types: either place-based or people-based capturing of foresights. Both abilities appeared to seamlessly integrate the use of social media. Place-based capturing ranges from local to global observations, involving only basic use of social media such as news feeds and marketing messages about events. People-based capturing of foresights depends on the trend leadership of influential people within a community of interest (also known as lead users), which can be tracked by social media listening and profile analytics.
The place-based activity that the respondents commonly mentioned was one of immersing at a user community location (36 quotes). Next to these planned activities of capturing signals, serendipity observations are part of such capturing (42 quotes):
“Because you are working on future and you are looking at the new and innovative, it makes those little flashes of it in … life more obvious.” – Respondent C.
In addition to the capturing of signals at local places of work and living, travelling to global destinations to study places of interest in a particular country or capture signals at trade fairs, fashion and design weeks and branch events are part of trans-sector spotting (28 quotes). This global and local capturing of signals also has its digital equivalent in filtering news feeds (18 quotes).
The other distinctive activity commonly mentioned was people-based capturing of foresights. This involves profiled interests of people based on their reading, listening and viewing activities online. As part of this type of capturing foresight, a “profile screener” was also found to be common practice (29 quotes). Furthermore, we found a commonly shared activity of social media listening (16 quotes):
“… we would go even deeper, for example with social listening in which there are tools you can use, for example, when a brand just had a new product coming out and then we try to track if that brand was incredibly popular when they did that product release – to listen to the social response, so if lots of people are sharing it or posting, they are incredibly excited about it – we use that tool to measure the online response.”- Respondent B.
Social media platforms such as Instagram, Pinterest, LinkedIn, Twitter, Facebook and Google trends were commonly mentioned as a means of tracking and tracing influential people (23 quotes) and specifically as a way of tracking future interests of upcoming generations, including students, Generation Z and millennials (21 quotes). Grounded on this evidence, Table 3 defines this new construct of social media listening: “people-based capturing of future interests by using social media tools that measure the extent and excitement of social response on a person’s post that addresses a future context.”
Table 3. Construct of social media listening on future signals
4.3 Mode 3: community-designed foresight
The coding analysis revealed a distinctive new groundbreaker role in strategic communities. The discovery of this new role was gradually recognized as an important pattern in the coding process. All respondents commonly agreed on this new role of new ground-breaking (43 quotes; see the number 43 in brackets in Figure 1). This role brings in inspiration from multiple communities and challenges the strategic community’s mindset;
“First you have to prepare the ground well, so that really means ‘opening up’. When people have become very responsive and are very well opened up, then you have to bring them, I call this the future horizon, to the whole abstract level of thinking, so when they are open for abstraction, they start thinking in a different way and this is what I do then.”- Respondent E.
takes the strategists out of their comfort zone;
“My purpose of work is to bring business [teams] out of their comfort zone.” – Respondent E
“When there are all traditional thinkers in the room, I tell a story to “shake up their beds,” with very concrete goals. I think 20 percent is relaxing and entertaining, and 80 percent, because I choose them that way, are call-to-actions.” - Respondent G.
pushes their boundaries;
“Even when the people say: ‘Oh we only want to see transport innovation because I’m a transport brand’ … I am always trying to push the boundaries about how we define transport … ‘Moving things from A to B is transport’ so we can move people from A to B but [meanwhile] we can move ideas from A to B. – I always try to encourage that….some are very responsive and quite open to that, and there are others, it can be just because of the jobs in the past or maybe even how long they have worked in the company, they kind of do struggle to see the big picture. It is exciting when there is that aha moment “ooh that’s why!” – Respondent D.
and reframes their mindsets;
“In the end, of course, it’s about getting people moving for the benefit of themselves and others. And that requires more than just a round of applause.-Respondent F.
“…the gentle art of re-perceiving. The biggest point is that people are re-perceiving – by doing so they change the way they look to the business environment. They are re-perceiving reality.” If you know that decision-maker is in this scenario (top left-of a four quadrant grid), this is the dominant thinking, you can transform this thinking by scenarios to another opposite (bottom right) and so you break his/her dominant thinking. – Respondent H.
and in this way influences the strategic decision-making.
“It’s about propelling these changes. And then they will think about that again and continue to work on it.” - Respondent I.
“People decide that themselves. We ask them to make an impact and uncertainty analysis….and people in the organization decide which the best foresights are.” – Respondent H.
Grounded on this evidence, we defined the construct of the new groundbreaker role – see Table 4 – as “enacting the role of reframing innovation opportunities, ideas and organizational mindsets in collective strategizing on future directions by bringing in inspirational foresights and creating meaningful long-term directions within and across strategic communities.”
Table 4. Construct of new groundbreaker role
This community mode is further characterized by a participative designing approach dedicated to collective designing foresights. In particular, the codes indicate a common use of a future workshop method (71 quotes) and collective design activities guided with specific foresights techniques (59 quotes).
Overall, the fine-grained analysis untangled that the use of social media differs depending on the mode of community foresight ability. In the first mode, dedicated platforms for generating foresights have been built. In the second mode, social media listening and news feeds are part of the capturing of foresights. The third mode thrives on mainstream use of social media.
Although different, the three modes did not appear to be mutually exclusive in the sense that only one community foresight ability is practised. Next to a sequence of all three modes, also combinations of the third and second modes, the designing and user capturing of foresights, and sequences of the first and third modes, the conceiving and designing of foresights were practised with community workshops on participative design techniques of foresights as an integrating mechanism.
5. Discussion
In order to better understand the humanizing of foresights with community practices and the role of strategic design within these practices, this research untangled the community abilities of designing foresight, its roles, relations and social media involved. It makes several important contributions to the existing lines of inquiry on community practices of strategy and design. First, this study extends the current understanding of foresight abilities from anticipating and coping with the future, to generative abilities of conceiving, capturing and designing foresights. Second, the novel ability of conceiving foresight extends the current understanding of collective foresight abilities. Third, in extension to the role of strategic designers, this study uncovered the novel role of the new groundbreaker. Fourth, beyond orchestrating a single community alone, a critical set of communities, consisting of a creative, user and strategic community appeared to be relevant in designing foresights. Moreover, this article yields insights on user community practices with social media. It uncovers a specific type of social media engagement: social media listening. Finally, by building on these prime findings a theoretical framework of multi-communities could be crafted, as shown in Figure 2. In the next paragraph, the emerging theory related to this framework is provided with propositions to help shape further theory development.
Figure 2. Framework for designing foresights by communities.
5.1 Framework of designing foresights by communities
Figure 2 shows the distinctive modes of communities for designing foresights, and further highlights the uncovered roles.
In contributing to the role of strategic design, this framework places humans at the centre of community foresights. With humans (not machines) handling unexpected and novel situations and dealing with unpredictability, the framework centres around community member roles, identifying strategists, users and creatives as members of their respective communities. The framework emphasizes the role of strategic designers who enact a new groundbreaker role in communities with strategists as members and span boundaries between communities with users and creatives as members. Besides enlarging an organization’s foresight ability with the strategic community ability, the framework implies extending the collective foresight abilities further towards capturing future signals in response to the lead user’s actions within user communities and includes the novel mode of conceiving foresights within creative communities. Within creative communities, the role of an orchestrator is to initiate and manage cultural engagement relations through offering attractive urban work locations, organizing “cool” events or enabling informal online meetings between creatives. We conclude by formulating the propositions associated with the framework.
The first and novel mode of conceiving foresights concerns the communities of creatives. This study opened up a new perspective on the relevance of creative communities for organizational abilities of foresight. It unravelled the community-conceiving ability enacted by creatives who blend creative work with cultural events and actively generate foresights. Distinct from and in contrast to observing and uncovering community signals from a “spectator’s” perspective, members of creative communities collectively have the proactive ability to conceive new foresights.
P1: Conceiving foresights with creative communities positively influences the foresight ability.
From the common strategic practices of creative communities that appeared to be relevant in conceiving foresights, we untangled two forms: (1) foresight platforms and (2) urban communities. The orchestration of the first differs by the enabling of social media technology, whereas the second orchestrates a rough and underdeveloped urban area to stimulate the forming of an open workplace for the creative community. This leads to the following two propositions:
P2: Conceiving foresights in orchestrated social platforms is positively related to the foresight ability.
P3: Conceiving foresights in urban community places is positively related to the foresight ability.
As these creative communities are not managed by a role from a single firm or corporate organization, but are orchestrated externally, we identified the orchestrator role of organizing the collective ability of conceiving foresights. Thus, based on these findings we propose:
P4: Relating orchestrator roles to the new groundbreaker role positively influences the foresight ability.
The second mode of capturing foresights draws solely from user communities that emerge and centre on a shared interest. It extends the current understanding of community models, including those online (Jarvenpaa & Lang Reference Jarvenpaa and Lang2011; Gulati et al. Reference Gulati, Puranam and Tushman2012; Dobusch & Kapeller Reference Dobusch and Kapeller2018) by identifying a different community ability of capturing foresight in user communities. We further relate our research finding to the existing body of knowledge on user communities. User communities have appeared to be crucial with respect to the observations and sensing of tacit need- and use-related knowledge that they acquire in the course of using a certain product or technology (Von Hippel Reference Von Hippel2007; Kratzer & Lettl Reference Kratzer and Lettl2009; Hienerth, Keinz, & Lettl Reference Hienerth, Keinz and Lettl2011). Their representatives, the so-called lead users, have become actively involved in design activities with a strong impact on successful innovation performance (Hienerth et al. Reference Hienerth, Keinz and Lettl2011; Chatterji & Fabrizio Reference Chatterji and Fabrizio2014). Lead users are defined by a foresight-related dimension of trend leadership: “Lead users face needs that will be general in a marketplace – but face them months or years before the bulk of that marketplace encounters them (trend leadership), and Lead users are positioned to benefit significantly by obtaining a solution to those needs (high expected benefit).” (von Hippel Reference Von Hippel1986, Reference Von Hippel2005; Kratzer & Lettl Reference Kratzer and Lettl2009, p. 201). Lead users have a central position within a user community (Kratzer & Lettl Reference Kratzer and Lettl2009, p. 201). In online user communities, lead user roles have been identified through web analytics measurements of the trend leadership and high expected benefit dimensions (Kratzer & Lettl Reference Kratzer and Lettl2009). Other than expected, our study confirms this lead user role and effectively relates the use-related knowledge within social media communities to strategy activities of designing foresights, beyond the more operational innovation activities in which lead users and user communities are involved. We discerned from the common strategic design practices that user communities inhibit the accumulation of abundant external foresight knowledge. Capturing this knowledge positively relates to foresight abilities, leading to the following propositions:
P5: Capturing future signals within user communities positively influences the foresight ability.
P6: Relating lead user role to the new groundbreaker role positively influences the foresight ability.
The theoretical implication of these propositions suggests a replication of the lead user theory (Von Hippel Reference Von Hippel2007; Hienerth et al. Reference Hienerth, Keinz and Lettl2011) in a multi-community context involving capturing foresights with lead user roles in user communities related to creative and strategic communities.
Our study further extends the lead user theory with a more fine-grained understanding of the people-based capturing of future signals enabled by social media technology. Besides the confirmation of the praxis of tracking and tracing influential lead users by profile analytics, social media listening enable the capturing of foresights, leading to the following propositions:
P7: Social media listening in user communities positively influences foresight abilities of place-based capturing of future interests.
P8: Profiling analytics in user communities positively influences foresight abilities of people-based capturing of future interests.
The third mode of communities most resembles the communities for open strategizing (Baptista et al. Reference Baptista, Wilson, Galliers and Bynghall2017; Dobusch & Kapeller Reference Dobusch and Kapeller2018; Plotnikova et al. Reference Plotnikova, Pandza and Sales-Cavalcante2020). Our study adds to this understanding the relevance of collectively designing foresights and the participatory nature of it (Bjögvinsson et al. Reference Bjögvinsson, Ehn and Hillgren2012; Ehn et al. Reference Ehn, Nilsson and Topgaard2014). In particular, our findings extend the current understanding of the role of strategic design as a role that influences strategic decision-making through design practices of value co-creation, by taking an organizational viewpoint towards meaningful future outcomes. (e.g., Manzini & Vezzoli Reference Manzini and Vezzoli2003; Ehn et al. Reference Ehn, Nilsson and Topgaard2014). The role of new groundbreaker is distinct from the leadership role of a strategic community manager, which is commonly recognized as an internal role within strategic communities, most recently characterized by Plotnikova et al. (Reference Plotnikova, Pandza and Sales-Cavalcante2020). The new groundbreaker role is a newly identified role that challenges the collective mindset of the strategy community, pushing the boundaries of their foresights, reframing innovation opportunities and ideas by bringing in inspirational foresights and creating long-term directions enacted through a strategic design role of the new groundbreaker. This role is enacted by a strategic designer within and between a critical set of creative, user and strategic communities.
P9: Collective foresights abilities based on multi-communities –a strategic, creative and user community – positively influences the foresight ability.
P10: Relating a strategic community manager role to the new groundbreaker role positively influences the foresight ability.
5.2 Limitations and future research
We acknowledge the limitations of a qualitative inductive study design that concentrates on gaining in-depth understanding and unravelling rich details focused on internal and construct validity rather than generating broad external validity across many industries and organizations. Therefore, our theoretical framework may not be generalized until the propositions are validated with additional qualitative and quantitative research studies across industries and organizations. The limitations of this qualitative research concern the use of words as the main data source, as these words (similar to words in survey questions) can be interpreted subjectively and the sample of 10 recruited respondents focused on gaining in-depth understanding until no new knowledge was gained. The means of seeking objectivity and reliability that we used in this study involved the triangulation of sources and researchers (Patton Reference Patton2002; Fereday & Muir-Cochrane Reference Fereday and Muir-Cochrane2006). Our systematic and fine-grained code analysis showed commonalities across community practices of designing foresights, and provided external validity for the grounded evidence across 10 communities’ practices based upon which the emerging theory has been formulated (Charmaz Reference Charmaz2006; Eisenhardt Reference Eisenhardt1989). To further develop the theory, we suggest setting up a survey that is based on the propositions as a first avenue of future research. A second avenue of research is to continue qualitative research on these specific modes of communities with separate research designs, including one that incorporates social media analytics.
5.3 Managerial implications
For the practice of designers and strategists, the insights and framework of this research propose to offer a few directions in building community foresight abilities by establishing three modes of communities – a strategic, creative and user community – and appointing leadership roles of respectively, a new groundbreaker, an orchestrator and a lead user. The initial tasks for these leaders are to invite community members and grow the community through orchestrating culture events and online meetings of minds within creative communities and social media listening within user communities. Then, in order to collectively design foresights within strategic communities, the new groundbreaker can bring the strategic leaders and additional member representatives together to share future signals in relation to a strategic context.
Ethical considerations
As part of the sampling procedure, vulnerable groups have been excluded. All respondents were contacted through email and informed about the purpose and background of the inquiry and the anonymization of personal details and community identifiers. Prior to the start of the interviews, the respondents were asked for their consent to be recorded and it was made clear that they can give as few or many details as they personally feel comfortable with and can withdraw from the interview at any point. The transcripts were reviewed by the respondent and used purely for data analysis. All transcripts and analyses are stored on a secure research database of the first author.
Acknowledgements
We would like to thank all respondents for sharing their knowledge on the foresight practices of their strategic communities. Furthermore, we thank the reviewers, the pre-reviewers and line editor for providing their valuable advice and support.
Supplementary Material
To view supplementary material for this article, please visit http://doi.org/10.1017/dsj.2023.16.
Author contribution
The first author designed and directed the research project, drafted the main writing and prepared the manuscript for submission. Both the first and the second author devised the research design. The second author conducted the data collection, audio-recorded each interview and took notes on observations and collected the documentation. She transcribed all interviews and anonymized the data. The transcripts were reviewed by the respondents and the first and the third author. All transcripts and analysis are stored on a secure research database of the first author. The documentation dataset was reviewed by the first two authors and summarized in memo notes. Throughout this process, the first two authors analysed the data in the systematic process of coding, clustering and condensing them into patterns and concepts. The third author provided a sounding board for validating the codes on relevance for foresight practices. All three authors collaborated on the sense-making of the categories and themes – the theorizing part and building logical chains of evidence – through multiple iterations, until all authors agreed fully on the final themes and categories of the codebook. These outcomes on the community foresight abilities were discussed by all three authors in relation to the extant literature.
Financial support
This research did not receive any specific grant from funding agencies in the public, commercial or not-for-profit sectors. It is the second output of our research program on foresights and future making, initiated and primarily funded by the Delft University of Technology, Faculty of Industrial Design Engineering.
Declarations of interest
None.
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