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Keeping ahead of the game: Innovations and challenges in e-government in Malaysia

Published online by Cambridge University Press:  01 January 2023

Nik Rosnah Wan Abdullah ,
Norma Binti Mansor  and
Azizah Hamzah
Nik Rosnah Wan Abdullah*
Affiliation:
Universiti Tun Abdul Razak, Malaysia
Norma Binti Mansor
Affiliation:
University of Malaya, Malaysia
Azizah Hamzah
Affiliation:
University of Malaya, Malaysia; Korea Research Institute, The University of New South Wales, Australia
*
Nik Rosnah Wan Abdullah, Tun Abdul Razak School of Government, Universiti Tun Abdul Razak, Capital Square, Block C & D, No. 8 Jalan Munshi Abdullah, Kuala Lumpur, 50100, Malaysia. Email: [email protected]
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Abstract

This article examines the development and usage of e-government in Malaysia. The history of public administration reform in Malaysia demonstrates the government’s willingness to experiment with innovations seen as improving the efficiency, effectiveness and responsiveness of public services. Thus, e-government has been enthusiastically promoted by the Malaysian government and has spread across most government organisations at central and subnational levels. The article provides details of a range of services both within government and for society that are available in e-government modes. However, there are challenges to the development of e-government including adherence to traditional models of service delivery, resistance to organisational culture change by officials, preference for counter services by clients and constraints on the availability of information technology training. Mobile phones are now seen as a new way to encourage citizens to use e-government on a regular basis.

Keywords

D78E-governmentMalaysiapublic management reform
Type
Symposium Articles
Information
The Economic and Labour Relations Review , Volume 24 , Issue 4: Symposium - The East Asian Developmental State , December 2013 , pp. 549 - 567
Copyright
Copyright © The Author(s) 2013

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