Hostname: page-component-cd9895bd7-q99xh Total loading time: 0 Render date: 2024-12-31T15:09:16.975Z Has data issue: false hasContentIssue false
  • English
  • Français

Patient Satisfaction in Mental Health Care: Evaluating an Evaluative Method

Published online by Cambridge University Press:  02 January 2018

Brian Williams  and
Greg Wilkinson
Brian Williams
Affiliation:
Research Officer in Medical Sociology, Academic Sub-Department of Psychological Medicine, North Wales Hospital; Greg Wilkinson, frcpsych, Professor of Liaison Psychiatry, Royal Liverpool University Hospital
Greg Wilkinson*
Affiliation:
Research Officer in Medical Sociology, Academic Sub-Department of Psychological Medicine, North Wales Hospital; Greg Wilkinson, frcpsych, Professor of Liaison Psychiatry, Royal Liverpool University Hospital
*
Brian Williams, Academic Sub-Department of Psychological Medicine, North Wales Hospital, Denbigh, Clwyd LL16 5SS
Rights & Permissions [Opens in a new window]

Abstract

An abstract is not available for this content so a preview has been provided. As you have access to this content, a full PDF is available via the ‘Save PDF’ action button.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Editorials
Information
The British Journal of Psychiatry , Volume 166 , Issue 5 , May 1995 , pp. 559 - 562
Copyright
Copyright © Royal College of Psychiatrists, 1995 

References

Barbour, G. P., Fletcher, T. W. & Sipel, G. A. (1984) Excellence in Local Government Management. Palo Alto, CA: Centre for Excellence in Local Government.Google Scholar
Brandon, D. (1981) Voices of Experience: Consumer Perspectives of Psychiatric Treatment. London: MIND.Google Scholar
Calnan, M. (1988a) Towards a conceptual framework of lay evaluations of care. Social Science and Medicine, 9, 927–933.Google Scholar
Calnan, M. (1988b) Lay evaluation of medicine and medical practice: report of a pilot study, International Journal of Health Services, 18, 311–322.Google Scholar
Carlsmith, M. J. & Aronson, E. (1963) Some hedonic consequences of the confirmation of expectancies. Journal of Abnormal and Social Psychology, 66, 151–156.Google Scholar
Cleary, P. D. & McNeil, B. J. (1988) Patient satisfaction as an indicator of quality care. Inquiry, 25, 25–36.Google ScholarPubMed
Crowe, M., Strathdee, G., Sair, A., et al (1994) Patients' satisfaction with psychiatric care. British Medical Journal, 307, 130.Google Scholar
Department of Health and Social Security (1984) NHS Management Inquiry. London: HMSO.Google Scholar
Festinoer, L. (1957) A Theory of Cognitive Dissonance. New York: Harper-Row.Google Scholar
Fisher, M. (1983) Speaking of Clients. Sheffield: University of Sheffield Press.Google Scholar
Fitzpatrick, R. & Hopkins, A. (1983) Problems in the conceptual framework of patient satisfaction research: an empirical exploration. Sociology of Health and Illness, 5, 297–311.Google Scholar
Her Majesty's Stationery Office (1989) Working for Patients. London: HMSO.Google Scholar
Kingman, S. (1994) Users criticise psychiatric care. British Medical Journal, 306, 1225.Google Scholar
Lebow, J. L. (1983) Research assessing consumer satisfaction with mental health treatment: a review of findings. Evaluation and Program Planning, 6, 211–236.Google Scholar
Linder-Pelz, S. (1982) Social psychological determinants of patient satisfaction: a test of five hypotheses. Social Science and Medicine, 16, 583–589.Google Scholar
Local Government Training Board (1987) Getting Closer to the Public. Luton: LGTB.Google Scholar
Locker, D. & Dunt, D. (1978) Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science and Medicine, 12, 283–292.Google Scholar
Pascoe, G. C. (1983) Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning, 6, 185–210.Google Scholar
Peters, T. J. & Waterman, R. H. (1982) In Search of Excellence: Lessons from America's Best Run Companies. New York: Harper & Row.Google Scholar
Rogers, A. & Pilgrim, D. (1991) Pulling down churches: accounting for the British Mental Health Users' Movement. Sociology of Health and Illness, 13, 129–148.Google Scholar
Rogers, A., Pilgrim, D. & Lacey, (1994) Experiencing Psychiatry: Users' Views of Services. London: Macmillan.Google Scholar
Sensky, T. & Catalan, J. (1992) Asking patients about their treatment: why their answers should not always be taken at face value. British Medical Journal, 305, 1109–1110.Google Scholar
Shaw, C. D. (1986) Introducing quality assurance. King's Fund Project Paper No. 64. London: King's Fund.Google Scholar
Vuori, H. (1987) Patient satisfaction – An attribute or indicator of the quality of care? Quality Review Bulletin, 13, 106–108.Google Scholar
West, P. (1976) The physician and management of childhood epilepsy. In Studies in Everyday Medical Life (eds M. Wadsworth & D. Robinson). London.Google Scholar
Williams, B. (1994a) Patient satisfaction: a valid concept? Social Science and Medicine, 38, 509–516.Google Scholar
Williams, B. (1994b) Users' views of community mental health services. In Community Care: Evaluating the Provision of Mental Health Care (eds C. Crosby & M. M. Barry). Aldershot: Avebury.Google Scholar
Submit a response

eLetters

No eLetters have been published for this article.