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Published online by Cambridge University Press: 07 August 2017
Emission in the Ca II infrared triplet lines has been detected in 15 AGN. Correlations with optical Fe II emission and O I λ8446 linewidths indicate that Ca II emission comes from neutral gas within the BLR. A new series of ionization models that extend to column densities NH of 1025 cm−2 match the Ca II line strengths and various line ratios. The solution to the Ca II problem, which also solves the “Fe II problem” and the “energy puzzle”, is that a small amount of H− dominates the heating, even for NH ∼1022 cm−2, by absorbing the powerful near-infrared (1 μm) continuum.