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How Digital Technologies Modify The Work Characteristics: A Preliminary Study

Published online by Cambridge University Press:  22 February 2021

Léa Fréour Open the ORCID record for Léa Fréour [Opens in a new window] ,
Sabine Pohl Open the ORCID record for Sabine Pohl [Opens in a new window]  and
Adalgisa Battistelli Open the ORCID record for Adalgisa Battistelli [Opens in a new window]
Léa Fréour*
Affiliation:
Université de Bordeaux (France) Université Libre de Bruxelles (Belgium)
Sabine Pohl
Affiliation:
Université Libre de Bruxelles (Belgium)
Adalgisa Battistelli
Affiliation:
Université de Bordeaux (France)
*
Correspondence concerning this article should be addressed to Léa Fréour. Université de Bordeaux. LabPsy, EA 4139, Bordeaux (France). Université Libre de Bruxelles. Centre de Recherche en Psychologie du Travail et de la Consommation. Bruxelles (Belgium). E-mail: [email protected]
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Abstract

New technologies with unprecedented agentic capabilities (i.e., action selection, protocol development) are now introduced in organizations such as Big Data, 3D printing or artificial intelligence. Because they are endowed with novel capabilities that might compete with human agency, they might disrupt the way employees work. Based on the work design model, this study aims to examine their introduction in the daily work activities and the consequent perceptions of the work characteristics. Building on Murray’s et al. (2020) proposal, we offer a classification of the digital technologies to conceptualize their relationship with the work characteristics. To explore the changes induced by two digital technologies (i.e., drones, robotic automation process), we interviewed 3 types of employees (i.e., experts, managers, users) from an organization which has started a digitalization process and we conducted a thematic analysis. Our analysis revealed three main themes that are discussed: A technological theme (arresting, assisting), a work characteristic theme and a theme about the human-technology relationship (agentic, non-agentic). Results showed that employee autonomy has not been reduced when digital technologies executed repetitive and unmotivated tasks and that jobs in the digital work context may be marked by a high level of knowledge characteristics. Moreover, technologies with agentic capabilities may be perceived as a non-human agent. Theoretical contributions for the work design model are then examined.

Keywords

digital workdigitalizationtechnologywork characteristicswork design
Type
Research Article
Information
The Spanish Journal of Psychology , Volume 24 , 2021 , e14
Copyright
© Universidad Complutense de Madrid and Colegio Oficial de Psicólogos de Madrid 2021

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Footnotes

Conflicts of Interest: None.

Funding statement: This work was supported by the French Region Nouvelle-Aquitaine 2018-1r40203.

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